Popups gone

  • Resolved prokops

    (@prokops)


    3 years, 5 months ago

    Hi there! In an recent auto update, the popup builder updated to v. 4.1.14.

    Now all my popups are gone :O The popup list is empty.

    I have reinstated a backup with plugin version 2.6.7.5. Now my popups are present once again.

    How do I migrate to the new version without losing my popups?

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  • Sygnoos Support

    (@sygnoossupport)

    3 years, 5 months ago

    Dear @prokops,

    We are sorry to hear that you were facing issues.
    The thing is that the version 2.6.7.5 is way too old and since then the plugin has been updated multiple times. So, this might be the case.
    We would advise you to try to export your popups, update the plugin and then import the popups.
    Here is a complete article on How to Import/Export Popups.

Viewing 1 replies (of 1 total)

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