• Resolved Naomi Nakashima

    (@ndnakashima)


    The shortcode appears correct, but it’s not displaying the button on any page. It just displays the shortcode.

    I am on Mac and using Google Chrome. All plugins and themes are updated.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Its look like the plugin is not active please active it.
    and also Please disable your cache and minify related plugins and then check

    Thanks

    • This reply was modified 7 years, 1 month ago by Rafik.
    Thread Starter Naomi Nakashima

    (@ndnakashima)

    Hi;

    The plugin is active. It’s been working for a long time. I’m not sure of the exact date it stopped working for me, I just got an email from someone one day asking what the code was at the bottom of my site and when I went it to look I noticed that the shortcode is just showing. But it’s possible it could have been like that for a while before I got the email.

    I’ve gone through and deactivated the following plugins to no avail:

    WP Rocket
    WP Optimize
    Imagify
    CDN Enabler
    AMP

    I am not sure which other plugins or settings I might have that would be affecting it.

    Hello,

    Please find our site and join live chat our technical team will assist you.

    Thanks

    anoopranawat

    (@anoopranawat)

    Hello @ndnakashima

    AS i can see plugin is still active on your site. Have you chat with our support team on our website?

    Thread Starter Naomi Nakashima

    (@ndnakashima)

    I tried, but the only response I got was saying that the plugin was not active and to activate it. I waited a couple weeks for a response and finally deactivated the plugin to find another solution because I was tired of the shortcode showing up everywhere.

Viewing 5 replies - 1 through 5 (of 5 total)

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