Popup self-closing

  • Resolved Gregosz

    (@gregosz)


    2 years, 6 months ago

    Hi!
    Thank you for your great plugin! I like it very much. But I have found strange behaviour.

    My popup is opening after opening home page. I have defined closing it after pressing Esc and cross in the upper right corner. And it works well.

    But when I set closing popup after clicking backround outside of popup it closes after immediately without my activity.

    I found that this wrong behaviour take place when trigger delay is set on 500ms, 1000ms and 1500ms.

    But when I set it to 2000ms it works corectly. The popup wait for my action (pressing backgorund/Esc/cross).

    worm regards,
    Grzegorz

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  • Maria T

    (@mariatogonon)

    2 years, 6 months ago

    Hello @gregosz – thank you for reaching out to us and we do apologize for any inconvenience this has caused.

    For us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

    In line with that, we will be able to try to replicate the issue from our end.

    We hope for your kind cooperation with this. Thank you.

Viewing 1 replies (of 1 total)
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