Dear @thomaswebdesigns ,
Thanks for reaching out.
Can you please send us the system information file?
You can retrieve it from here:
[How to Retrieve the “System Information” File](https://help.popup-builder.com/en/article/how-to-retrieve-the-system-information-file-19wirum/)
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
Also, have you tried to reinstall the plugin and try again?
Please, make sure to clear the cache of the website for an accurate result.
Best,
Popup Builder Team
Hi
Thank you for your reply.
Here is system report link: https://we.tl/t-rKHLvOf9h8
I have reinstalled the plugin. Also deleted its files from server and extracted copy from zip file. But no use.
Caching is disabled on the website. Still not working.
Dear @thomaswebdesigns ,
Thanks for the update.
It is possible that the issue can be a result of the conflict between our plugin and one of the plugins or themes you have.
To figure that out, may we ask you to deactivate all the plugins you have and in case the issue is fixed, by activating the plugins one by one, locating which plugin causes the conflict.
With the same logic, please, try to check the conflict between our plugin and the installed themes.
However, we understand if you wouldn’t want to deactivate your plugins and switch themes on a production site, so it may be preferable that you set up a staging environment for your tests.
Some popular web hosts offer quick setups for a staging site so please contact your web host for assistance. If your web host does not offer staging sites, [this article](https://yoast.com/help/how-to-create-a-staging-environment-for-your-wordpress-site/) will help you create a staging site.
Please, keep us updated about the results.
Best,
Popup Builder Team
