Support » Plugin: ITRO Popup Plugin » Popup not… popping

  • Resolved Heathervanw



    Thank you for making your plugin free and available!

    I installed the plugin today and created a test popup. However, I am not seeing anything! There is no image available in either “preview” or live on the site. I tried choosing specific pages, all pages, etc., but changing the settings did not produce any results. It is currently set to show on the homepage:

    I would appreciate any suggestions you may have and thank you for your time.


Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author ITRO Team


    Hello, sorry for late reply.
    Please can you give us the following information?
    – WP version
    – Settings screenshoot
    – Active theme and plugins

    Thank you for your cooperation.

    MY apologies… I (of course) replied to the “no-reply” email.

    WP Version: 3.5.2


    Active theme: It seems that we have a custom theme on the home page and the “WordPress Default” om the remaining pages. If this seems inaccurate I will look around for more info.

    In regard to plugins… we have quite a few active. BEfore I make a list, could you please take a look at my settings and let me know if I am missing anything obvious?


    And again, apologies for the belated response.

    Plugin Author ITRO Team


    Please can you try new version and report us if problem is solved? Apparently your settings are right.

    Hello again 🙂

    We are already using version 4.4.3, which seems to be the latest version. Is this correct?


    Plugin Author ITRO Team


    Hello, sorry for late reply, but in these days we are overloaded.
    Can you send us the list of active plugins?
    Thank you!

    Here is the rather long list of plugins currently active:

    amr shortcode any widget
    bbPress Notify
    Bookmarks Shortcode
    BuddyBar Widget
    BuddyPress Template Pack
    Configure SMTP
    Display widgets
    Google Analyticator
    Google XML Sitemaps
    Login Screen Manager
    Mail From
    Page Links To
    Pinterest “Follow” Button
    Post Teaser
    Quick Adsens
    RSS Multi Importer
    Share and Follow
    Social Login
    Special Recent Posts PRO Edition
    Stop Spammer Registrations Plugin
    Thinglink Official Plugin
    TinyMCE Advanced
    Wickett Twitter Widget
    WordPress Importer
    WordPress SEO
    WP No Category Base – WPML compatible
    WP Super Cache
    WP UI – Tabs, accordions and more.

    Yes, we REALLY are running all of those plugins.

    Plugin Author ITRO Team


    A very long list!
    Please try to disable WP Super Cache and report us if the problem is resolved. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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