• Resolved cierratech

    (@cierratech)


    I have setup one popup to display 5 seconds after loading on the home page only.

    What’s happening instead: Popup displays on every page immediately without the 5 second delay.

    Please advise.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Dear @cierratech ,

    Thanks for getting in touch!

    Please, enable the **Debug Mode** so our support team can check what the issue is.
    Follow the steps below to achieve this.
    1. Go to Popup Builder settings.
    2. Check the “Enable DEBUG MODE”.
    3. Click “Save Changes”.
    https://prnt.sc/v0kw8q

    P.S. Make sure to have the Popup Builder plugin activated so you can have the Debug Mode feature available to you.

    Looking ahead to hearing from you soon.

    Thread Starter cierratech

    (@cierratech)

    Here is the debug log.

    ———————

    ### Start System Info ###

    — Site Info

    Site URL: https://www.southriverrx.com
    Home URL: http://www.southriverrx.com
    Multisite: No

    — Hosting Provider

    Host: WP Engine

    — User Browser

    Platform: Apple
    Browser Name: Google Chrome
    Browser Version: 86.0.4240.198
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36

    — WordPress Configuration

    Version: 5.5.3
    Language: en_US
    Permalink Structure: /%postname%/
    Active Theme: Wellspring Child Theme 1.0.0
    Show On Front: page
    Page On Front: Original Home (#5)
    Page For Posts: Blog (#588)
    Table Prefix: Prefix: wp_ Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, closed, spam, orphan, hidden, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored

    — Must-Use Plugins

    Force Strong Passwords – WPE Edition: 1.6.4
    WP Engine Seamless Login Plugin: 1.5.5
    WP Engine Security Auditor: 1.0.9
    WP Engine System: 4.1.0

    — Popup Builder License Data

    — All created Popups

    Id: 3853
    Title: Take charge of your health decisions!
    Type: html
    Status: Enabled

    — WordPress Active Plugins

    404 Solution: 2.23.6
    bbPress: 2.6.6
    Contact Form 7: 5.3
    Duplicate Page: 4.3
    Enable Media Replace: 3.5.0
    Envato Market: 2.0.6
    Insert Headers and Footers: 1.4.6
    Mikado BMI Calculator: 1.1
    Mikado Core: 1.3.3
    Mikado Instagram Feed: 1.1.1
    Mikado Twitter Feed: 1.1.1
    Popup Builder: 3.69.6
    SEOPress: 4.1.6
    Slider Revolution: 6.2.23
    The Events Calendar: 5.2.1.1
    Timetable Responsive Schedule For WordPress: 6.3
    WooCommerce: 4.7.0
    WordPress Importer: 0.7
    WPBakery Page Builder: 6.4.0
    WP Engine Automated Migration: 4.35

    — WordPress Inactive Plugins

    — Webserver Configuration

    PHP Version: 7.3.22-1+ubuntu18.04.1+deb.sury.org+1
    MySQL Version: 5.7.31
    Webserver Info: Apache

    — PHP Configuration

    Memory Limit: 512M
    Upload Max Size: 50M
    Post Max Size: 100M
    Upload Max Filesize: 50M
    Time Limit: 3600
    Max Input Vars: 10000
    Display Errors: N/A

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    — Session Configuration

    Session: Disabled
    Platform:
    Browser Name:
    Browser Version:
    User Agent:

    ### End System Info ###

    ——————-

    Dear @cierratech ,

    Thanks for getting back to us!
    Also, thanks for the system information file.
    Can I ask you to send us the screenshot from the Popup Events section, please:

    https://prnt.sc/vpmm9k

    Looking ahead to hearing from you soon.

    Dear @cierratech ,

    How are you today?
    Just wondering whether you saw our previous message?
    Please, let us know if you still need help with this issue.

    Thread Starter cierratech

    (@cierratech)

    Dear @cierratech ,

    Thanks for getting back to us!
    Also, thanks for the provided screenshot.
    Can we ask you to remove the mentioned option of the screenshot and remain one On Load event with the 5 seconds delay:
    https://prnt.sc/vr3m5v

    Please, let us know if that helped.

    Thread Starter cierratech

    (@cierratech)

    Ok it’s working well now. Thanks for your help!

    Dear @cierratech ,

    Thanks for letting us know.
    We are happy it is working now.
    Please, open a new support thread in case you will need more help since we mark this one as resolved.

Viewing 8 replies - 1 through 8 (of 8 total)

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