Popup Issues
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I have setup one popup to display 5 seconds after loading on the home page only.
What’s happening instead: Popup displays on every page immediately without the 5 second delay.
Please advise.
Thanks!
The page I need help with: [log in to see the link]
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Dear @cierratech ,
Thanks for getting in touch!
Please, enable the **Debug Mode** so our support team can check what the issue is.
Follow the steps below to achieve this.
1. Go to Popup Builder settings.
2. Check the “Enable DEBUG MODE”.
3. Click “Save Changes”.
https://prnt.sc/v0kw8qP.S. Make sure to have the Popup Builder plugin activated so you can have the Debug Mode feature available to you.
Looking ahead to hearing from you soon.
Here is the debug log.
———————
### Start System Info ###
— Site Info
Site URL: https://www.southriverrx.com
Home URL: http://www.southriverrx.com
Multisite: No— Hosting Provider
Host: WP Engine
— User Browser
Platform: Apple
Browser Name: Google Chrome
Browser Version: 86.0.4240.198
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36— WordPress Configuration
Version: 5.5.3
Language: en_US
Permalink Structure: /%postname%/
Active Theme: Wellspring Child Theme 1.0.0
Show On Front: page
Page On Front: Original Home (#5)
Page For Posts: Blog (#588)
Table Prefix: Prefix: wp_ Length: 3 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, closed, spam, orphan, hidden, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored— Must-Use Plugins
Force Strong Passwords – WPE Edition: 1.6.4
WP Engine Seamless Login Plugin: 1.5.5
WP Engine Security Auditor: 1.0.9
WP Engine System: 4.1.0— Popup Builder License Data
— All created Popups
Id: 3853
Title: Take charge of your health decisions!
Type: html
Status: Enabled— WordPress Active Plugins
404 Solution: 2.23.6
bbPress: 2.6.6
Contact Form 7: 5.3
Duplicate Page: 4.3
Enable Media Replace: 3.5.0
Envato Market: 2.0.6
Insert Headers and Footers: 1.4.6
Mikado BMI Calculator: 1.1
Mikado Core: 1.3.3
Mikado Instagram Feed: 1.1.1
Mikado Twitter Feed: 1.1.1
Popup Builder: 3.69.6
SEOPress: 4.1.6
Slider Revolution: 6.2.23
The Events Calendar: 5.2.1.1
Timetable Responsive Schedule For WordPress: 6.3
WooCommerce: 4.7.0
WordPress Importer: 0.7
WPBakery Page Builder: 6.4.0
WP Engine Automated Migration: 4.35— WordPress Inactive Plugins
— Webserver Configuration
PHP Version: 7.3.22-1+ubuntu18.04.1+deb.sury.org+1
MySQL Version: 5.7.31
Webserver Info: Apache— PHP Configuration
Memory Limit: 512M
Upload Max Size: 50M
Post Max Size: 100M
Upload Max Filesize: 50M
Time Limit: 3600
Max Input Vars: 10000
Display Errors: N/A— PHP Extensions
cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed— Session Configuration
Session: Disabled
Platform:
Browser Name:
Browser Version:
User Agent:### End System Info ###
——————-
Dear @cierratech ,
Thanks for getting back to us!
Also, thanks for the system information file.
Can I ask you to send us the screenshot from the Popup Events section, please:Looking ahead to hearing from you soon.
Dear @cierratech ,
How are you today?
Just wondering whether you saw our previous message?
Please, let us know if you still need help with this issue.Here you go
Dear @cierratech ,
Thanks for getting back to us!
Also, thanks for the provided screenshot.
Can we ask you to remove the mentioned option of the screenshot and remain one On Load event with the 5 seconds delay:
https://prnt.sc/vr3m5vPlease, let us know if that helped.
Ok it’s working well now. Thanks for your help!
Dear @cierratech ,
Thanks for letting us know.
We are happy it is working now.
Please, open a new support thread in case you will need more help since we mark this one as resolved.
The topic ‘Popup Issues’ is closed to new replies.