• Resolved yssapalasi

    (@yssapalasi)


    Hi,

    Popup is blank when you open it the second time. Please advise.

    To replicate, click on the blue hexagon video. Open it twice.

    Best,
    Elyssa

    • This topic was modified 5 years, 10 months ago by yssapalasi.

    The page I need help with: [log in to see the link]

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  • Hi @yssapalasi – I checked your site and I see the issue that you are experiencing.

    Do you have any caching plugin active on your site? Could you please try to clear/delete all cache to see if that makes difference?

    Also, could you please try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem? You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/X6uoqrom

    I hope that works.

    If that helps, then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link: https://wppopupmaker.com/support/ Thank you.

Viewing 1 replies (of 1 total)

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