Popup Builder interferes with Supportcandy

  • Resolved Anonymous User 20702716

    (@anonymized-20702716)


    3 years, 6 months ago

    Hey there,

    we cannot change the ticket status or add user agents in the supportcandy plugin (v3.1.0) after installing the Popup Builder (v4.1.14), which worked great for our purpose. But this is kind of a problem. Is there a way to prevent the interference?

    The popup for the ticket status opens, but there is no way to choose any option.

    Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)
  • Sygnoos Support

    (@sygnoossupport)

    3 years, 6 months ago

    Dear @lenaccp,

    We are sorry to hear that you are facing problems.
    Can you please send me the system information file so that the tech team can check the issue?
    You can retrieve it from here:

    How to Retrieve the “System Information” File
    You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
    Click here – https://prnt.sc/174oX-9Hspki
    Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme

    Regards,
    Popup Builder Team

    Thread Starter Anonymous User 20702716

    (@anonymized-20702716)

    3 years, 6 months ago

    Thank you!
    Is there a way not to send this public?
    In the meantime we help ourself by deactivating your Plugin temporarily every time we need to change a status of a ticket.

    • This reply was modified 3 years, 6 months ago by Anonymous User 20702716.
    Sygnoos Support

    (@sygnoossupport)

    3 years, 6 months ago

    Dear @lenaccp,

    You may send only the system info file directly to the support@popup-builder.com.
    However, do you mind keeping the main communication in this forum, since it’s possible that other users may have the same issue and it would be better to see the future solution too.

    Regards,
    Popup Builder Team

    Thread Starter Anonymous User 20702716

    (@anonymized-20702716)

    3 years, 6 months ago

    Yes, of course, we can keep the main communication here!

    I sent you the info file.

    Sygnoos Support

    (@sygnoossupport)

    3 years, 6 months ago

    Dear @lenaccp,

    Unfortunately, we have not received the system information file yet.
    Could you please double check and resend it once again.

    Thread Starter Anonymous User 20702716

    (@anonymized-20702716)

    3 years, 6 months ago

    I sent it at 08:36 (GMT+1) to support@popup-builder.com
    Subject was: “Forum: Interference with Supportcandy”

    I just resent it.

    • This reply was modified 3 years, 6 months ago by Anonymous User 20702716.
    Sygnoos Support

    (@sygnoossupport)

    3 years, 5 months ago

    Dear @lenaccp,

    It is really strange as we still have not received the system information file.
    In that case we would kindly ask you to send the system information file through our website using a Live Chat.
    See the screenshot https://prnt.sc/zH_v3y8Phpz4

    Thread Starter Anonymous User 20702716

    (@anonymized-20702716)

    3 years, 5 months ago

    Allright, I tried this, thank you!

    Sygnoos Support

    (@sygnoossupport)

    3 years, 5 months ago

    Dear @lenaccp,

    Thank you for the system information file.
    We will make sure to notify you once there is an update.

    Thread Starter Anonymous User 20702716

    (@anonymized-20702716)

    3 years, 5 months ago

    Thank you for your support! Also it was still able to change ticket status from the frontend.

    Sygnoos Support

    (@sygnoossupport)

    3 years, 5 months ago

    Dear @lenaccp,

    You are always welcome.
    Have a remarkable day!

Viewing 11 replies - 1 through 11 (of 11 total)

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