• Resolved maksikys

    (@maksikys)


    the pop-up window opens without styles, the template settings do not come, is displayed without a background, and the button is at the bottom. what is the reason?

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  • Thread Starter maksikys

    (@maksikys)

    rolled back the version of wordpress and everything returned to normal

    Maria T

    (@mariatogonon)

    Hi @maksikys – we do apologize for any delays.

    I’ve tested this on my own test site using the latest WordPress version 5.7.2 and the popups are displaying normally and properly as expected on my end.

    May I ask, do you have any caching plugin active on your site? If yes, then could you please try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem?

    ​You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

    Hope that helps.

    If that works for you then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Otherwise, you can reach us directly to our HelpScout support desk. Check this link: https://wppopupmaker.com/support/ Thank you.

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