Hi @gamesarm,
Thank you for contacting us.
I am sorry to hear that.
See, the desktop HTML and mobile structures can differ from each other.
It is possible that when you add the popup to a class on your desktop, it won’t work on the mobile.
We are not sure that this is connected with your case, hence, could you please, provide us with the link to the website so that we can do the checkups?
Hello,
Thanks for answering
Yes ofcource
This is the link :
https://howmuchis.fun/?page_id=41
it opens on play video
class : vjs-big-play-button
Thank you
Hi @gamesarm,
Thank you for the information.
We will need to check those details and will get back to you once there is news.
Thank You
I hope I hear from You soon beacause I realy need that pop up to work !
Hi @gamesarm,
Thank you for contacting us.
We have checked and saw that you are using beezplayerpro.
We have checked the website of yours and saw that the element where you have added the popup is being overridden by another one on mobile. May I ask you to contact the mentioned plugin and ask them if there is an event when the video is being initialized.
We are asking this so that we can give coding for you to show it wit the special event.
Also, we can give a JS code to you and once you know the location, you can add it there.
Here is the code which can trigger the popup:
var obj = SGPBPopup.createPopupObjById(78);
obj.prepareOpen();
Let us know once you have news.
Hello,
Thanks for answering
I want to know if their is a better plugin of video player that You recommend to work perfect without problems ?
Thank You
Hello
I asked the support of the player
and they told me that the problem is on your side
that You don’t support mobile clicks
Hi @gamesarm,
Thank you for your reply.
We do support clicks on any devices no matter mobile or desktop.
This is the first time that we have been told about this problem as we never customers who had any troubles with that part.
May I ask you to add this content in the Popup?
<script>jQuery(‘.vjs-big-play-button’).bind(‘touchstart click’, function(){var obj = SGPBPopup.createPopupObjById(78);
obj.prepareOpen();});</script>
In the Popup editor, this part:
https://prnt.sc/ru34oy
This is what i’m seing
https://prnt.sc/ru38z6
Thank you for the reply.
We are sorry, we did not notice that it was an Image popup and there is no place to add the content.
Please try adding this code into the page:
<script>
jQuery(document).ready(function(){
jQuery(‘.vjs-big-play-button’).bind(‘touchstart click’, function(){
var obj = SGPBPopup.createPopupObjById(78);
obj.prepareOpen();
});
});
</script>
Let us know in case of further questions.
I did and it it doesn’t work
and can You please answer more quickly and if You want I can give You access to my WordPress and see whats the problem
Hi @gamesarm,
Thank you for your reply.
We are trying to check the message in this forum within 24 hours.
We did not see the code that you have added to the code that we have sent you.
If this way of communicating is not convenient for you, please try contacting us via email so that we can solve the issue in a quick manner.
Here is our email address: support@popup-builder.com
Please add the link to the forum so that we can be aware of the case.
