Poor UX + Functionality
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I paid for the premium version of this plugin. Here are a few issues that might make you reconsider using the basic version then upgrading.
1. I was given promises from support that it could handle custom field importing. After 5-6 emails, I finally established that this actually requires snippets in functions.php, which is a bit of a pain.
2. Export is ONLY one row per order. It can’t handle line-by-line for different SKUs. This is annoying if you use this plugin with an order management system that works on a line-by-line basis.
3. The import screen does not always show error messages so if your orders don’t import correctly, it’s a very time-consuming process to figure out why.
4. The mapping screen only shows some of the column headers (no idea why…) so it’s a pain to map correctly or spot mistakes.Support was great at pre-sales, very slow once I had purchased.
Overall, if you use this plugin as a very basic solution (i.e. just uploading/downloading standard WC order files with no custom headers/requirements) then this plugin might work. There are however better versions out there for this…
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