Poor Support / Not Reliable with WooCommerce

Purchased a year ago. Product worked without issue for several months. As the product was updated, especially to version 3, bugs became rampant. Every new update seemed to introduce new bugs. Support was good and very helpful in acknowledging and fixing the bugs for a while.

As more bugs began to crop up, support went downhill fast. The owner began berating people who reported issues, and I thought maybe they were rude. But then I encountered the same awful treatment. Extremely unprofessional.

A few things you should be aware of:

* If you have a support issue, they will make you replicate your server setup and reproduce the issue on their dev server before helping you. This can take hours depending on your setup. As a web developer for 15 years this is the only vendor we’ve ever seen require this. The owner of the company actually told me “Our customers love it”. I guess they love root canals too then?

* If you raise a support issue that is too difficult for them to resolve, they will instead offer to refund your money and leave you hanging.

* Most well-reviewed plugins have a good range of 4 and 5 star reviews with a moderate number of 2 and 3 star reviews. This plugin has a enormous number of 5 star reviews and an unusually high number of 1 star reviews, with very few 2-4 star reviews. That is not a typical range. Even though this plugin has been available for 2+ years, a the majority of 5-star reviews were posted in the last 3 months and are overly glowing – read them. Additionally, the ratio of reviews to downloads is 1 in 128, which is extremely high. Even the most popular, highest rated plugins on WordPress have a ratio of at least 1 in 500+. All of these signals indicate they are likely compensated reviews.

* The CSV Import Suite for WooCommerce, a competing product, is what we migrated to. It’s extremely reliable, works every time, and is only slightly more expensive.