Poor support and errors

  • 1timebox

    (@1timebox)


    2 years, 4 months ago

    The idea behind this plugin is great but unfortunately the creator of this tool does not respond to email or takes ages. When a customer pays hundreds of dollars (annual subscription) and his emails are being ignored then you know it is not worth wasting my time with. My advice to the creator, fix the errors, respond to your emails and you will do very well, otherwise you will have many disappointed customers.

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  • Plugin Author WordProof

    (@wordproof)

    2 years, 4 months ago

    Hey 1timebox,

    Apologies from our side – this is not how we want people to experience our support service. Although I can’t see your email address / username, I expect to have found your ticket in our support system. Did you just receive a reply?:)

    And thanks for the feedback, it helps.

    Have a great day,

    Jelle // WordProof

Viewing 1 replies (of 1 total)
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