Poor Support

  • ehconsolidated

    (@ehconsolidated)


    5 years, 1 month ago

    I really like the plugin. I have the Pro version. Unfortunately, don’t expect any help from the devs if something doesn’t work right. The plugin lets you create menus only visible to specific users. I have a plugin designed to allow vendors to sell on my site and this plugin sets up “vendors” as a user role. For some reason, the menu I set up for vendors does not display for logged in vendors. I contacted support and the only answer I got was “We tested the plugin and menu works correctly. If you log in on the site as a vendor the menu will show on the front site.” (their exact response). And yet, they had no login information for my site. So, apparently, if it works on their test website, it can’t possibly not work on someone else’s site. I will avoid anything made by this dev in the future.

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  • Plugin Author Wow-Company

    (@wpcalc)

    5 years, 1 month ago

    Hello.

    The plugin really works correctly. The menu only works on the site front-end. If you use the WC Marketplace plugin and log in as a provider, then you will be transferred to your dashboard (back-end). The menu will not work in the backend.
    If you are building a site you need to understand the concepts of backend and frontend of a site. The plugin works fully in accordance with the description.

Viewing 1 replies (of 1 total)
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