Support » Plugin: WPtouch Mobile Plugin » [Plugin: WPtouch] My site crashes when disabling WP touch

  • Rocky

    (@christopherno1)


    Hi,

    I have used WP-touch for my wordpress-site for a long time, but now i want to disable it, but when i click to “disable” the plugin from the admin-area, the index of my sites turns nearly completely black, however the sub-pages of my site are still showing fine.

    I found this very weird. Anyone know what may cause this? Would it solve the problem to remove the plugin completely from the sub-folder, or would this leave index of my site still a mess? (i want of natural reasons ask before i do anything)

    Thanks in advance.

    /Rocky

    http://wordpress.org/extend/plugins/wptouch/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Rocky

    (@christopherno1)

    Anyone have any idea what may cause this..?

    Would really appreciate some help.

    Thanks in advance.

    Plugin Author BraveNewCode Inc.

    (@bravenewcode)

    Hi Rocky,

    WPtouch by itself will not affect your desktop theme. Are you running a cache plugin? Perhaps some of your mobile pages were cached and disabling the plugin makes it appear as if it’s affecting your desktop theme.

    Try clearing the cache plugin’s cache if you’re using one. To correctly configure your cache plugin to work with WPtouch, add WPtouch’s default to your cache plugin’s “rejected user agents” area and empty its cache.

    Rocky

    (@christopherno1)

    Hi,

    Thanks for your reply.

    I have tried to disable my caching plugin (WP Super Cache), and also completly remove it, but the same problem still occur when i try to disable the WP Touch Plugin. Will it solve it by completely remove the plugin? Things im afraid it then will leave the site as a mess..and will be hard to fix.

    I havent really experienced any similiar before, where things like this happens “when i disable a plugin”..

    Thanks in advance.

    Rocky

    (@christopherno1)

    I havent still solved this problem so would be thanfull if you could return..

    Plugin Author BraveNewCode Inc.

    (@bravenewcode)

    Hi,

    It looks like that subdomain is blocked. Do you have an updated URL that we can take a look at?

    Rocky

    (@christopherno1)

    Thanks for your reply, this problem still isnt solved…Could you please provide an email-adress i could contact you on, this would simplify things?

    Thanks..

    Plugin Author BraveNewCode Inc.

    (@bravenewcode)

    Rocky,

    You can use the contact form on our website – http://www.bravenewcode.com/contact-us

    Rocky

    (@christopherno1)

    I have now sent you an mail.

Viewing 8 replies - 1 through 8 (of 8 total)
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