Plugin wont delete

  • Resolved Millby Furniture

    (@darrenn123)


    1 year, 1 month ago

    Trying to delete wp form lite and nothing happens, the delete changes to deleting but has been sat like that for 30 minutes

    no errors in the log, if I delete the pluging from the server I will be stuck with database records

    whats the fix??????

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter Millby Furniture

    (@darrenn123)

    1 year, 1 month ago

    3 days and no response. can you let me know what the problem is please

    Plugin Support Amjad Ali

    (@amjadali688)

    1 year, 1 month ago

    Hi @darrenn123 ,

    Thanks for reaching out!

    I’m sorry to hear you’re having trouble deleting WPForms Lite! The kind of error reported that there could be inconsistent file permissions on your site.

    To troubleshoot this further, could you please review your directory permissions. Could you please verify if you also checked the server logs for any errors reported during the delete operation and whether this issue affects other plugins on your site?

    Hope that helps!

    Thread Starter Millby Furniture

    (@darrenn123)

    1 year, 1 month ago

    Hi

    permissions for uninstall & wpforms are 644

    no errors logged at all apart from Deletion failed: There has been a critical error on this website.Learn more about troubleshooting WordPress. at the top of the admin page when i try to delete.

    I can delete the files from the server but want to clear the database as well, what tables need to go from the database?

    thanks

    Darren

    Plugin Support Amjad Ali

    (@amjadali688)

    1 year, 1 month ago

    Hi @darrenn123 ,

    I’m sorry you’re still experiencing this issue while trying to delete WPForms Lite.

    To better understand the critical error message, could you please provide the full stack trace of the fatal error? This will help us identify what’s causing the issue.

    For WPForms Lite, form settings are stored in the wp_posts table, as you can see in this screenshot: https://a.supportally.com/i/9d7icC, while the following tables store payment-related data:

    wp_wpforms_payments
    wp_wpforms_payment_meta
    wp_wpforms_tasks_meta

    Hope that helps. Let me know what you find, and I’d be happy to assist further!

    Thanks!

    • This reply was modified 1 year, 1 month ago by Amjad Ali.
    karlcw

    (@karlcw)

    1 year, 1 month ago

    I have the same issue with the message ‘Deletion failed: There has been a critical error on this website.Learn more about troubleshooting WordPress.’

    I have no issues deleting other plugins.

    Thread Starter Millby Furniture

    (@darrenn123)

    1 year, 1 month ago

    @amjadali688 have you investigated this any further your end?

    Plugin Support Amjad Ali

    (@amjadali688)

    1 year, 1 month ago

    Hi @darrenn123 & @karlcw ,

    We’ve tested the deletion process across multiple environments but haven’t been able to reproduce this issue on our end.

    To better understand what’s causing this error, could you please enable WordPress debugging and share a copy of the fatal error message?

    You can do this by adding the following to your wp-config.php file:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'log_errors', 1 );
    @ini_set( 'display_errors', 0 );

    After that, please check the debug.log file in wp-content/debug.log and share any fatal errors you see there.

    Also, if possible, could you provide your site info? You can find it under Tools > Site Health > Info.

    This will help us identify the issue and guide you toward the best solution.

    Looking forward to your update!

    Plugin Support Amjad Ali

    (@amjadali688)

    1 year, 1 month ago

    Hi @darrenn123 & @karlcw ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    karlcw

    (@karlcw)

    1 year, 1 month ago

    @amjadali688
    here’s the message from the debug.log:

    [10-Mar-2025 23:37:40 UTC] PHP Fatal error: Uncaught Error: Class “WPForms\Pro\Db\Files\Restrictions” not found in /home/timelessapp/public_html/wp-content/plugins/wpforms-lite/uninstall.php:85

    here’s the site info:

    ` wp-core

    version: 6.7.2
    site_language: en_US
    user_language: en_US
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 3
    dotorg_communication: true wp-paths-sizes

    wordpress_path: /home/timelessapp/public_html
    wordpress_size: 66.78 MB (70027007 bytes)
    uploads_path: /home/timelessapp/public_html/wp-content/uploads
    uploads_size: 18.61 MB (19509599 bytes)
    themes_path: /home/timelessapp/public_html/wp-content/themes
    themes_size: 30.37 MB (31845147 bytes)
    plugins_path: /home/timelessapp/public_html/wp-content/plugins
    plugins_size: 178.17 MB (186827838 bytes)
    fonts_path: /home/timelessapp/public_html/wp-content/uploads/fonts
    fonts_size: directory not found
    database_size: 7.61 MB (7979008 bytes)
    total_size: 301.54 MB (316188599 bytes) wp-dropins (1)

    maintenance.php: true wp-active-theme

    name: Astra (astra)
    version: 4.8.13 (latest version: 4.9.0)
    author: Brainstorm Force
    author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    parent_theme: none
    theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, widgets, menus
    theme_path: /home/timelessapp/public_html/wp-content/themes/astra
    auto_update: Disabled wp-themes-inactive (1)

    Twenty Twenty-Five: version: 1.1, author: the WordPress team, Auto-updates disabled wp-plugins-active (10)

    Akismet Anti-spam: Spam Protection: version: 5.3.7, author: Automattic - Anti-spam Team, Auto-updates enabled
    Astra Hooks: version: 1.0.2, author: Brainstorm Force, Auto-updates enabled
    Astra Pro: version: 4.7.2, author: Brainstorm Force (latest version: 4.9.1), Auto-updates enabled
    Divi Builder: version: 4.27.4, author: Elegant Themes, Auto-updates enabled
    Forminator: version: 1.40.0, author: WPMU DEV, Auto-updates disabled
    myStickyElements: version: 2.2.6, author: Premio, Auto-updates enabled
    UpdraftPlus - Backup/Restore: version: 1.25.2, author: TeamUpdraft, DavidAnderson, Auto-updates enabled
    Widgets for Google Reviews: version: 12.6.1, author: Trustindex.io support@trustindex.io, Auto-updates enabled
    WP Mail Logging: version: 1.14.0, author: WP Mail Logging Team, Auto-updates enabled
    Yoast SEO: version: 24.6, author: Team Yoast, Auto-updates enabled wp-plugins-inactive (4)

    Contact Form 7: version: 6.0.4, author: Takayuki Miyoshi, Auto-updates disabled
    Fluent Forms: version: 5.2.12, author: Contact Form - WPManageNinja LLC, Auto-updates disabled
    Jetpack: version: 14.4, author: Automattic, Auto-updates enabled
    WPForms Lite: version: 1.9.4.1, author: WPForms, Auto-updates disabled wp-media

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1809
    imagemagick_version: ImageMagick 7.1.1-43 Q16-HDRI x86_64 22550 https://imagemagick.org
    imagick_version: 3.7.0
    file_uploads: 1
    post_max_size: 8M
    upload_max_filesize: 2M
    max_effective_size: 2 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 503 GB
    imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    imagick::RESOURCETYPE_FILE: 196608
    imagick::RESOURCETYPE_MAP: 252 GB
    imagick::RESOURCETYPE_MEMORY: 126 GB
    imagick::RESOURCETYPE_THREAD: 1
    imagick::RESOURCETYPE_TIME: 0
    imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASHLAR, AVCI, AVI, AVIF, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FFF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MDC, MEF, MIFF, MKV, MNG, MONO, MOS, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, RWL, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, SRW, STEGANO, STI, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCBCR, YCBCRA, YUV
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.27 wp-server

    server_architecture: Linux 4.18.0-553.33.1.lve.el8.x86_64 x86_64
    httpd_software: LiteSpeed
    php_version: 8.0.30 64bit
    php_sapi: litespeed
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 2M
    php_post_max_size: 8M
    curl_version: 8.12.1 OpenSSL/1.1.1w
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2025-03-10T23:42:30+00:00
    utc-time: Monday, 10-Mar-25 23:42:30 UTC
    server-time: 2025-03-10T23:42:28+00:00 wp-database

    extension: mysqli
    server_version: 10.6.21-MariaDB
    client_version: mysqlnd 8.0.30
    max_allowed_packet: 268435456
    max_connections: 500 wp-constants

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/timelessapp/public_html/wp-content
    WP_PLUGIN_DIR: /home/timelessapp/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: true
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: true
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined wp-filesystem

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    fonts: not writable
    • This reply was modified 1 year, 1 month ago by karlcw.
    Plugin Support Kenneth Macharia

    (@kmacharia)

    1 year, 1 month ago

    Hi @karlcw,

    I appreciate you sharing the error with us, and I’m sorry for any frustration this may have caused.

    Our development team is aware of the issue and is working on finding a solution. I will keep you informed as we learn more.

    Thank you again for your patience.

    Plugin Support Kenneth Macharia

    (@kmacharia)

    1 year, 1 month ago

    Hey @darrenn123 and @karlcw,

    I’m excited to inform you that we’ve just released version 1.9.4.2 of WPForms Lite. This update includes a fix for the issue you’ve been experiencing. Please go ahead and update to this latest version if you haven’t already. After updating, let me know if you encounter any errors during the plugin deletion process.

    Thank you for your patience and support!

    karlcw

    (@karlcw)

    1 year, 1 month ago

    THanks @kmacharia , it worked.

    Plugin Support Kenneth Macharia

    (@kmacharia)

    1 year, 1 month ago

    Hey @karlcw,

    Thank you for your follow-up. I’m so glad to hear that the solution worked for you!
    If you have any more questions or need further assistance, please feel free to reach out. Have a great day!

Viewing 13 replies - 1 through 13 (of 13 total)

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