Plugin was blocking all orders!!!

  • Finvia

    (@chriserick)


    1 week, 3 days ago

    The plugin decided it was a good idea to block all orders regardless of the emails/ip being blocked or not. We’ve lost a lot of money today because of this error. Stay away!

Viewing 1 replies (of 1 total)
  • Plugin Support Jacob

    (@jacobb26)

    1 week, 3 days ago

    We’re very sorry to hear about your experience and the impact this has had on your store. We take reports of checkout issues very seriously and would like to investigate what happened.

    Could you please help us with a few details?

    1. Which version of Blacklist Manager were you using? Was it the free version only?
    2. What exact error message did customers see when trying to place an order?
    3. If you’ve already deactivated Blacklist Manager, did checkout return to normal?

    If possible, please open a support topic so we can investigate further. Please avoid sharing any sensitive customer information publicly.

    We appreciate you bringing this to our attention and would genuinely like to understand the cause and help prevent this from happening again.

Viewing 1 replies (of 1 total)

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