Plugin Upload Issues

  • Resolved dlannetts

    (@dlannetts)


    9 years, 1 month ago

    [ Moderator note: moved to Fixing WordPress. ]

    Over the last three days I have been attempting to install a new plugin. I have been having issues with the wordpress page freezing and the upload stopping, or if it does get to 100%, which is rare I get an error, are you sure you want to do this. I have attempting many things to ix this, my internet connection isn’t very fast, but I doubt this could be an issue as it never has been before. I have disabled all my plugins, and my theme and activated the wordpress 2017 one, and this didn’t help the issue, I can still upload media without any issues. I have tried uploading various plugins with the same issue, however if I install a free plugin through wordpress, it works fine, I am thinking an upload issue. I have uploaded my plugin using ftp, in a zip file and extracted using cPanel file manager, however when in wordpress the plugin won’t display under the plugins area to activate it. I have searched for everything on google that may help and still have had little success with this problem. Can anyone please help, it would be greatly appreciated,

    Thanks,
    David…

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter dlannetts

    (@dlannetts)

    9 years, 1 month ago

    For more information, I have checked my host has available storage space left. I have administrative rolls, I haven’t altered any other backend files as I don’t believe anything should have been altered since I last uploaded a plugin.

    mdshak

    (@mdshak)

    9 years, 1 month ago

    Hi,
    Follow given below of steps.

    1- Please check the error log detail of server.

    2- Please upload all wordpress files again through FTP software.

    Thanks
    Mohammad

    Thread Starter dlannetts

    (@dlannetts)

    9 years, 1 month ago

    Where can I find this error log?

    Do you mean download them, delete them on the server and upload again?

    Thanks for your answer…

    mdshak

    (@mdshak)

    9 years, 1 month ago

    Hi,
    1- Your hosting provider can give you error log detail easily. You need to share this error log detail with me.

    2- I was requested to upload the latest version WordPress again at your site.

    Thanks
    Mohammad

    Thread Starter dlannetts

    (@dlannetts)

    9 years, 1 month ago

    I have emailed my hosting provider for the error log. I have tried re-installing the newest version of WordPress on itself, this didn’t fix the issue, I will send you an error report once my hosting provider gets back to me.

    mdshak

    (@mdshak)

    9 years, 1 month ago

    Hi,
    I will wait for ERROR LOG.
    Thanks
    Mohammad

    Thread Starter dlannetts

    (@dlannetts)

    9 years, 1 month ago

    Hello, My hosting provider has gotten back to me asked me to check cPanel/errors, which displays no errors and public_html/error_log, which is a file that I don’t have and can’t find. Is this a file I should definitely have? Anywhere else I can look for error logs?

    mdshak

    (@mdshak)

    9 years, 1 month ago

    Hi,
    1. Open the File Manager in your web host’s management panel /CPANEL.

    2. Go to the document directory of your website installation.

    3. Make a backup of wp-config.php.

    4. Open wp-config.php and insert or edit lines that control logging.

    The following constant definitions need to be either added or edited in your wp-config.php file:

    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_LOG’, true);

    Most WordPress installations already have an entry for WP_DEBUG set to false so you’ll need to change this value to true. It’s not that common to have WP_DEBUG_LOG already set in the wp-config so most likely you’ll have to add that line.

    After you’re done editing ensure that WP_DEBUG and WP_DEBUG_LOG are set to true and that each constant is only defined once in wp-config.php

    Thanks
    Mohammad

    Thread Starter dlannetts

    (@dlannetts)

    9 years, 1 month ago

    That might have gotten it working! thanks very much Mohammad!!

    mdshak

    (@mdshak)

    9 years, 1 month ago

    Hi,
    Most welcome and glad 🙂 to help you.
    Thanks
    Mohammad

Viewing 10 replies - 1 through 10 (of 10 total)

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