Plugin update notifications stop donations

  • Resolved Anita C

    (@mymothersdaughter)


    5 years, 2 months ago

    Hello, I recently took over a site using this plugin. Every time the plugin sends the notification that the plugin needs updating – the plugin malfunctions. It stops working on the front end. It never makes it the the PayPal screen, just a white page. People wanting to donate are getting frustrated. I cannot stay up all night 24/7 waiting to see if a plugin update is going to be pushed and then deactivates. Is there any reason why it is doing that. After the update, the plugin will work again. But deactivating a part of the functionality by pushing that update notification is really getting old. If it does it again, I’ll need to instruct the client to find another more reliable plugin.

    • This topic was modified 5 years, 2 months ago by Anita C.
    • This topic was modified 5 years, 2 months ago by Anita C.
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  • Plugin Author David Gewirtz

    (@dgewirtz)

    5 years, 2 months ago

    I’m no longer accepting tech support requests through email or the Contact Us interface. As user support volume has grown, it’s gotten way too confusing and I found myself answering the wrong questions and sometimes confusing users. Gmail is just not suited for support management. Instead, please post your question using my new ticketing system at http://zatzlabs.com/submit-ticket/. It still comes to me directly, but this way, we can keep all related elements of the conversation in one place.

    Thanks!

    —David

Viewing 1 replies (of 1 total)

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