• Resolved ckcollins1201

    (@ckcollins1201)


    I updated the recent WooCommerce plugin and in doing so I noticed on the Order detail an extra empty space is appearing in the order details section and it jumbles up the page when I print it up for my records. I contacted my hosting company (Godaddy) and they suggested I contact you guys and told me the following:

    ‘WooCommerce may have updated in the meantime, which is exactly what happened here.

    After testing, I found this is a compatibility conflict between the WooCommerce Checkout Manager plugin and WooCommerce version 11.0.0, which was released just 2 days ago. The new WooCommerce version changed how the order details section is laid out, and the Checkout Manager plugin hasn’t been updated to match.

    To confirm this, I temporarily downgraded WooCommerce on your site to version 10.9.4, which resolved the spacing issue, you can see the layout here -> https://i.imgur.com/ZLqhmet.png

    Since this is a styling conflict between two specific plugins and not an issue on your end, the best long-term solution is for the Checkout Manager developers to update their plugin to be compatible with WooCommerce version 11. If keeping the correct spacing is important to you, I recommend reporting the issue directly to their support team so they can address it in a future release’ →

    Can I wait for the compatible plugin to be initiated or do I need to keep the plugin updated to the 11.0.0 version for my site to run properly?

    My email address is: info@amtservicesla.com (Just in case you need that)

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @ckcollins1201

    Hi mate,

    If a clean print layout matters to you right now, we can send you a small custom CSS snippet to remove that extra space in the meantime. So we can share it and notify you when the compatibility update is out, could you open a ticket at https://urbiport.freshdesk.com/ and attach the screenshot there?

    Best regards, QuadLayers Support Team.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.