Support » Plugin: Support Tickets Center » [Plugin: Support Tickets Center] Trouble getting started

  • I’m just installing the ticketing system for the first time and am running into some issues, some technical, some conceptual.

    I’m trying to setup a new e-mail address for the ticketing system to use. I set up on my host and piped it as described on the web site. Now I’m trying to set the default system e-mail to this new e-mail address, but I get an ‘internal error’ and it says next to the System Admin Email Address (which is my normal WP admin address) that “Email already setup as system email”. What does that mean?

    I’ve tried to set it up so the ticketing system uses the new e-mail address I set up helpdesk@ and the administrative e-mail is webmaster@ which would only be used for alerting me to problems.

    Does the system need a different e-mail address for each department? or can one address be used for all departments?

    Also, I got 8 e-mails that said “Unable to load config info from DB. Get tech support.” but those eventually stopped. Is there something I should check?


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  • Plugin Author zingiri


    The ‘System Admin Email Address’ needs to be different from your WP admin address since that will already have been used for one of the users. It’s best to set this to something like alers@…

    PS: Best to post these requests on our forums at

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