Support » Plugin: Subscribe To Comments Reloaded » [Plugin: Subscribe To Comments Reloaded] manage subscriptions does not work

  • Resolved Todd Lahman

    (@toddlahman)


    I am using Subscribe to Comments Reloaded 2.0.2.

    When the Manage Subscriptions page is accessed after clicking the link in the email, the page says:

    In order to cancel or suspend one or more notifications, select the corresponding checkbox(es) and click on the button at the end of the list. You are currently subscribed to:

    No subscriptions match your search criteria.

    This has led to a lot of frustration by readers who would like to unsubscribe from a particular post, but are unable to do so without email me directly, so I can manually delete their subscription.

    Is there a fix for this?

    http://wordpress.org/extend/plugins/subscribe-to-comments-reloaded/

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor Jason Crouse

    (@coolmann)

    Hi Todd,

    there must be a configuration problem or a conflict with some other plugin, on your blog. Could you please post or share its URL or send me a message at

    la buca delle lettere

    so that I can take a look and help you troubleshoot your issue.

    Best
    Camu

    Todd Lahman

    (@toddlahman)

    I appreciate the offer to help troubleshoot.

    A well coded plugin should never have a conflict with any other plugin, and since I am using the default configuration there should not be any issue.

    You have created a fantastic plugin, but it appears you may have overlooked a few details that are causing issues.

    I will resolve this issue by writing my own subscribe to comments plugin that I will use on my blog.

    I do appreciate your time in responding, and especially appreciate your offer to help me directly. Keep up the good work on your plugin. There appear to be a lot of people very satisfied with your work.

    Plugin Contributor Jason Crouse

    (@coolmann)

    A well coded plugin should never have a conflict with any other plugin, and since I am using the default configuration there should not be any issue.

    I agree, but it’s the other plugins that conflict with mine, not viceversa 😀

    Anyway, good luck with your new adventure!

    Camu

    chuckingit

    (@chuckingit)

    Hi – i too am having same issue as Todd Lahman initially mentioned … yet i have NO other plugins activated other than this Subscribe to Comments Reloaded 2.02 plugin … i am working on a sub site of a WP Multisite Network thus not sure if this has impact or not …

    Plugin Contributor Jason Crouse

    (@coolmann)

    Hi there,

    STCR has been tested with WordPress Multisite, but I can’t exclude that there’s a bug somewhere. The thing is that I’m not able to replicate this behavior on my test environment.

    Camu

    chuckingit

    (@chuckingit)

    Hi Camu – thanks for quick response … i did a variety of other tests since and will share below as fyi …

    a) initially when i got the error above i was logged in as super admin and there was only the default wordpress hello world with the one quote … thus i’m thinking that the error might be because of no real data or a super admin thing ..??..

    b) so next i deactivated your plugin and activated subscribe to comments plugin … this worked .. i did some comments, subscribed, more comments etc and still fine … so then i unactivated subscribe to comments and re-activated your reloaded plugin and voila – now it was working …

    c) so then i tried another site on my test network – actually i tested it on five sub sites … and i thought i saw the same thing in that if i was super admin and there was no comments but only once (and even here i might have confused the “no subscriptions to manage” message with the one reported above on the first site) … so i activated your plugin on all the other sites and was not able to repeat the message first seen … i did get some strangeness about not being able to see network options even though logged in as super admin but that was mostly like a browser cache thing as once i dumped all browser sessions and started fresh, everything on all the sub sites hummed along as planned …

    moral of the story = so far your plugin is working … i’ll certainly loop back if i encounter strangeness as soon i will be moving these test sites over to live site thus will repeat my plugin activation on another network …

    again, thank you for super prompt response and what looks to be like a wonderful plugin :>) cheers – chuck scott

    chuckingit

    (@chuckingit)

    Hey Camu – last night i started building out the production site and voila – encountered same thing as originally reported by Todd and myself (e.g., this error -> In order to cancel or suspend one or more notifications, select the corresponding checkbox(es) and click on the button at the end of the list. No subscriptions match your search criteria.”

    so i did a variety of tests today to try to debug this issue and came to following conclusion which is that this appears to be an admin (and admin as author of post) thing in that if i am admin and try to reply to my own thread, then i only see this option without a check box -> “You can manage the subscriptions of this post.” and when i click on the link i get the error … but if i logged in as another user (author or susbsciber) then the check box does appear allowing me to subscribe to comment thread …

    and if i log in as admin and try to comment on another users post, ditto on no option to subscribe just the “You can manage subscriptions” to which i get error when click on link – unless there are subscribers to comments for that post – in that case as admin i see emails and options but cannot subscribe …

    i had thought initially that my discussion settings might have been at play as this new site only had one user (the admin) with the default Hello world post and comment … yet no matter what discussion settings i changed, my results were always the same …

    so i de-activated and re-activated plugin and again, no impact … so then i created some more posts, and comments but results were same …

    lastly, i created a new user and gave him subscriber status and logged in as that subscriber, voila, STCR worked … so then i changed the role to author and it still worked … but when i changed that test user’s role to admin, then i got the same thing as initially reported … however, if i went to a post that already a subscriber to the comments, then that admin (as well as super admin) could see the emails and modify with the various options …

    Plugin Contributor Jason Crouse

    (@coolmann)

    Hi there,

    thank you for looking into this problem. I assume it is a bug in the code. I will try to troubleshoot this issue on my end, time permitting.

    Camu

    at the risk of being an e.pest, i was working on another site today while considering your plugin activated options -> i.e., the -> Let admin subscribe … and thought, “hmm. double hmmm. wonder if code behind this option is not firing 100% hence this thread ..??..” …

    on related fronts of good cheer, not sure what GMT zone you call home but happy turkey day from this -5 GMT zone :>) cordially, chuck scott

    Todd Lahman do you have a plugin we can try?

    It will be a while before I’m through testing before I will release the plugin to the public.

Viewing 11 replies - 1 through 11 (of 11 total)
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