Plugin stopped working, no site access

  • Resolved marvc

    (@marvc)


    9 years, 7 months ago

    I have this installed on a new multisite and for the last few weeks all has been fine. All of a sudden today I notice the captcha button missing when attempting to log into one of the sites. When trying to log in it’s telling me I’m entering the incorrect captcha. This is clearly because the captcha is missing. I’ve deactivated and removed the plugin but the issue remains after adding it back. Would anyone happen to know the cause? Again all was fine with the theme and plugins I have activated until today. The onlly plugin update made today was the rtmedia plugin.

    Any responses appreciated

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    9 years, 6 months ago

    Hi,

    Please complete the following steps in order to detect the problem and find its solution:

    1) Try activating a standard WordPress theme for a while (Twenty Fourteen, Twenty Fifteen) and check if the problem remains.
    2) Try deactivating all of your plugins except Google Captcha (reCAPTCHA) by BestWebSoft and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.

    If the problem remains, please do not deactivate Google Captcha (reCAPTCHA) by BestWebSoft and provide a link to the page where the problem occurs.

    Sincerely,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    8 years, 10 months ago

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

Viewing 2 replies - 1 through 2 (of 2 total)

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