Troubleshooting mostly involves figuring out if it is trying to run and failing, or not trying to run.
Some things I can think of to try…
- Make sure you’re on the current version. A recent version had some race conditions that led to it not always appearing.
- If there’s no data or config you would be sad to lose, uninstall / reinstall to clear out the config. There are quite a few config items that can cause it not work if they contain invalid selectors.
- If you are comfortable using browser developer tools in anything other than Safari, go to a page you would expect to see the module, and open the browser console:
- See if there are any relevant warnings or errors.
- If not, type Ed11y and press return.
- If there is an “Ed11y is undefined” error, the problem is in the plugin — Editoria11y is not present on the page. Troubleshooting this remotely will be challenging; I’ll want to know things like what version of WordPress you are on and what theme you are using.
- If it is there and you get something you can unfold and explore, you should see the following key/values if it is running — disabled: false, once: true, ignoreAll: false. If not, it’s not running for some reason and we should troubleshoot here. Try running Ed11y.checkAll() and see if it appears, or if errors appear in the console.
- If it seems like it is running but you still can’t see it, inspect the page and look through the tags to the very end, after <footer>. You should see <ed11y-element-panel>. If that is there, then the problem is almost certainly with the theme — there might be some style in the theme that is putting something in front of Editoria11y. If you send me the URL of the site I can try to troubleshoot this one.
2. Solved it for now. Thank you!!!
Glad to hear it!
Leaves me with a puzzle but that’s my job