• We have a larger corporate site. After I installed the plugin it worked fine for some time and created a report of 3 pages in the issues list. The csv can be exported, but in the page editor and in the front there is no visable trace of the tool anymore. What could be causing this?

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  • Plugin Contributor John Jameson

    (@itmaybejj)

    Troubleshooting mostly involves figuring out if it is trying to run and failing, or not trying to run.

    Some things I can think of to try…

    1. Make sure you’re on the current version. A recent version had some race conditions that led to it not always appearing.
    2. If there’s no data or config you would be sad to lose, uninstall / reinstall to clear out the config. There are quite a few config items that can cause it not work if they contain invalid selectors.
    3. If you are comfortable using browser developer tools in anything other than Safari, go to a page you would expect to see the module, and open the browser console:
      1. See if there are any relevant warnings or errors.
      2. If not, type Ed11y and press return.
        • If there is an “Ed11y is undefined” error, the problem is in the plugin — Editoria11y is not present on the page. Troubleshooting this remotely will be challenging; I’ll want to know things like what version of WordPress you are on and what theme you are using.
        • If it is there and you get something you can unfold and explore, you should see the following key/values if it is running — disabled: false, once: true, ignoreAll: false. If not, it’s not running for some reason and we should troubleshoot here. Try running Ed11y.checkAll() and see if it appears, or if errors appear in the console.
        • If it seems like it is running but you still can’t see it, inspect the page and look through the tags to the very end, after <footer>. You should see <ed11y-element-panel>. If that is there, then the problem is almost certainly with the theme — there might be some style in the theme that is putting something in front of Editoria11y. If you send me the URL of the site I can try to troubleshoot this one.
    Thread Starter Sebastian Hartmann

    (@sebhart)

    2. Solved it for now. Thank you!!!

    Plugin Contributor John Jameson

    (@itmaybejj)

    Glad to hear it!

    Leaves me with a puzzle but that’s my job

Viewing 3 replies - 1 through 3 (of 3 total)
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