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Please get in touch thorough contact form at http://www.nsp-code.com/ for a fast support.
Thanks
The issue was that the plugin DOES NOT seem to work with Super Post plugin nor in the various Themify shortcodes (specific to their themes) to list posts. However, when I switched these out with shortcodes from the well-known Display Posts Shortcode plugin, then everything worked OK.
I must make a general comment about your tech support. Looking through the support forums here I’ve seen many times your practice of having customers contact you directly. I think this is a bad practice, as it hides crucial information about current problems and pitfalls with compatibility and usage of your plugin. Every effort we make to publish bugs and the efforts you make to help us fix or work around them should be public and searchable on the web to save future users much time and struggle. This problem actually affected my ability to self-diagnose this incompatibility because there is so little help about this plugin that is searchable on the web.
I see your point and i agree with that. However it’s a matter of policy, we chose to create a support team and solve any issue right away, instead leave the clients to search in an existing help forum which all know can take long time until find the correct answer. Beside that not everyone have computer programming knowledge making certain help subjects inaccessible.
Thanks for your detailed explanation, it makes us to improve our services.
