Plugin Restore deleted all plugins

  • Resolved thevillaagave

    (@thevillaagave)


    2 years, 11 months ago

    Some time last week, the resources listed in my booking calendar plugin went missing. When I logged into wordpress, the booking calendar resource list displayed that each table had crashed. A little research and I discovered that my six-month booking calendar subscription had expired. That should be easy enough to fix! I purchased a new subscription (also a new version), downloaded and installed it precisely per instruction. There is a very specific step where you de-activate the current version and make sure “delete my data” is unchecked, of course I triple-confirmed it was unchecked.

    After the install the resources were still missing. I thought, well, what if I just restored my website to a point in time before the resources went missing. I restored plugins from March 29th using the plugin UpDraft Plus. The restore indicated it was successful. Now my website is a complete mess-as you can see from the link. The WordPress Admin page indicates that there are no plugins whatsoever. Just errors.

    I genuinely don’t know what to do – I lost my web dev a couple of months ago so I have no where to turn at present. I hope someone out there can help!

    -Bonnie from The Villa Agave

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    2 years, 11 months ago

    Hi,

    You may also need to restore your database as some of the data may no longer match your current site.

    Can you also please send us a copy of the restoration log?
    You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
    You can send the log file as an attachment or copy the contents into an online tool (such as http://pastebin.com/ )

    Best Wishes,
    Bryle

    Thread Starter thevillaagave

    (@thevillaagave)

    2 years, 11 months ago

    Thank you for your help, Bryle –

    I think that the backup that I restored may have been corrupted due to not enough disk space. The challenge, now, is that my WP admin panel is completely gone. All that displays is a parse error!

    In answer to your question, I’m looking in the updraft directory and the most recent log file is from 4/15 – I can’t find one from 4/16 when I did the restore. It is below from pastebin.

    At this point, if you can help restore or direct me how without an admin panel or Updraft, I would be very happy and grateful. Even a very old backup.

    -Bonnie

    Pastebin: https://pastebin.com/gjCemgZC

    Thread Starter thevillaagave

    (@thevillaagave)

    2 years, 11 months ago

    Hi, Bryle-

    Just checking in to see if you can help with a restore. Thank you! -Bonnie

    Plugin Support vupdraft

    (@vupdraft)

    2 years, 11 months ago

    Hi,

    Your DB backup is incomplete, do you have any other backups that you could try restoring?

Viewing 4 replies - 1 through 4 (of 4 total)

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