Plugin not working on 1 specific page

  • Resolved stupagroup

    (@stupagroup)


    7 years, 11 months ago

    Hi,

    I have your plugin installed on several of my sites and it works great – thank you!

    Just having an issue with the site above, the plugin works perfectly on all pages apart from the homepage? It doesn’t appear as sticky, I can only see it if I scroll to the very bottom of the page and even then the button is not visible, unlike on all the other pages. And when ‘Accept’ is clicked, nothing happens.

    I’ve tried uninstalling and reinstalling the plugin, clearing my cache, anything I could think of. I can’t see any custom css specific to the page that would make it not function.

    Any help greatly appreciated.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mark

    (@markwt)

    7 years, 11 months ago

    @stupagroup

    Tested this site and 100% working fine. Please leave us a review if you are happy with the plugin.

    Thread Starter stupagroup

    (@stupagroup)

    7 years, 11 months ago

    Hi,

    Thanks for your reply, but the plugin is not working on the homepage. The other pages yes, but the homepage no. Not on Chrome, and not on my phone. The plugin sits at the bottom of the page and doesn’t respond to click.

    Thanks

    Mark

    (@markwt)

    7 years, 11 months ago

    Hi @stupagroup,

    We are able to see the cookie bar on the homepage of the plugin and cookie bar disappears by clicking the accept button. Here is the screenshot of the homepage as viewed from our side and the homepage after clicking accept.

    Could you please do a hard refresh on your browser and check whether the issue persists.

    Thread Starter stupagroup

    (@stupagroup)

    7 years, 11 months ago

    Hi,

    Thank you for your reply. I have tried hard refreshing, clearing the cache, different browsers and different devices, but I can’t get it to work on the homepage at all. The only time it appears is on Microsoft Edge browser. But nothing on Chrome or Firefox. Very bizarre as it’s showing perfectly on your screenshots.

    Thanks,

    Kristan

Viewing 4 replies - 1 through 4 (of 4 total)

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