Plugin not working

  • Resolved splukkel

    (@splukkel)


    5 years, 7 months ago

    Hi!

    My plugin is not working correctly anymore.

    It doesn’t add contacts and/or producttags anymore.

    What to do?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author mtreherne

    (@mtreherne)

    5 years, 7 months ago

    Please can you check a few settings for me so that I know what should be expected with your setup. In the wc-ac-hook settings (WooCommerce > Settings > Integrations) what are the following:

    – Add/Update Contact: Is this checked or unchecked?
    – Track Order Status: Is this checked or unchecked?
    – Debug Log: Is this enabled?

    If the debug log is not enabled then please check box to enable. Then I can troubleshoot your next order if necessary.

    See the following link about debug log
    Debug Log FAQ

    Thread Starter splukkel

    (@splukkel)

    5 years, 7 months ago

    Hi! thanks!

    – Add/Update Contact: unchecked
    – Track Order Status: unchecked
    – Debug Log: Enabled

    Let me know how you can help.

    Plugin Author mtreherne

    (@mtreherne)

    5 years, 7 months ago

    Please can you send me the last few entries in the debug log.

    Thanks

    Thread Starter splukkel

    (@splukkel)

    5 years, 7 months ago

    I think I fixed it… for now!

    I saw in the log that de credentials from ActiveCampaign were wrong. Don’t know how that suddenly happened. But I replaced them and it’s working again!

    Hope it continues to.

    Thanks for pointing me to the log!

Viewing 4 replies - 1 through 4 (of 4 total)

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