I already tried to switch back the php version to 7.4, but it still doesn’t work. The plugin is not listed and a “new installation has failed, as the target folder already exists”…
Plugin Support
slash1andy
(@slash1andy)
Automattic Happiness Engineer
Hey there @dadaderdon !
Usually when we see this happen, it means that during some other server function, the MailPoet plugin files were either deleted or corrupted.
The good news is that this is a quick fix with no serious issues. You will need to delete the MailPoet plugin folder using FTP or like a hosting file manager or something similar. Your host might be able to help with this.
Once that’s done, you can reinstall it like you already tried to do. Then it should just work 🙂
Have a great one!
Dear AW a11n (@slash1andy),
thanks a lot for your help, I am pleased about your message.
Can you please tell me, how I restore the data of the subscribers?
Kind regards
Hi there @dadaderdon,
Your subscribers’ data is stored in your site’s database. If the data is still there, you will see it in MailPoet > Subscribers as soon as you reinstall the plugin.
Let us know how it goes!
Plugin Support
slash1andy
(@slash1andy)
Automattic Happiness Engineer
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
