Plugin issue

  • laurerl

    (@laurerl)


    6 years, 2 months ago

    Hi,
    I use this plugin with the wordpress theme Mylisting.
    When adding a listing, the user has the choice to preview his listing.
    Then, on the preview page, he has two button to choose to “edit” or “submit” his listing. Wp cerber is blocking those buttons. The user can’t click it.
    I have three types of listing on my website.
    One of them is free, and the preview is working fine.
    The two others are paid listing, so after filing the form, the user click on “submit” and they are redirected to woocommerce payment page. That’s on them that the link on the preview page is not working.

    When I disabled the plugin, it’s all working fine.

    Have you made any changes on the last update?

    Can you help me on this?

    If you need other information, let me know.

    Thank you
    Laure

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author gioni

    (@gioni)

    6 years, 2 months ago

    Hi! Go the Activity tab and check the reason for those lockouts, it’s your go-to diagnostic tool.

    Thread Starter laurerl

    (@laurerl)

    6 years, 2 months ago

    Hi,
    I’ve checked. There is nothing showing me there is a problem.

    Thanks

    Plugin Author gioni

    (@gioni)

    6 years, 2 months ago

    You said that Cerber blocks some functionality and specifically “Wp cerber is blocking those buttons.”. So the only way to find a clue why this happens is to check the Activity log because Cerber always logs a reason if it blocks something. There will be no ready-to-use solution or a message on the Activity tab, but you can find a clue by checking those logged reasons. Such issues might happen due to a plugin conflict and in most cases, the root cause is a flawed plugin or a theme.

Viewing 3 replies - 1 through 3 (of 3 total)

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