Hello @countrygirl47 ,
In most cases, this happens because the PHP memory limit configurations are less than recommended. Please make sure the below configurations match your system:
– max_execution_time = 300
– memory_limit = 512M
If you’re unsure as to how to configure these, please contact your hosting provider, they’ll do this for you. You can see your current configurations from Tools > Site Health > Info > Server (https://d.pr/i/0RY6Pf)
After following above solution if you are still facing this Elementor loading issue then send us your websites system info from Elementor > System Info (https://d.pr/i/0Mt2ca) for further inspection.
Regards,
Benjir
We updated the PHP memory limit configurations and no change. The elements menu never finishes loading for us to be able to update our pages.
I can copy the System Info, but would prefer not to post it here. Where can I send it?
Hello @countrygirl47 ,
Hope you are doing well.
I can understand your concern. Before sharing the System Info, kindly check also by disabling all the widgets and modules of the ElementsKit plugin. If that solves the loading issue, start activating Widgets and Modules one by one and continue checking the issue. I hope it will help you also in solving the issue.
If that doesn’t solve the issue, then you need to share the system info here. System Info consists of some sensitive information like Web address, Admin, etc. If you don’t want to disclose them, then kindly remove them from the system info and then share that here. I will check and let you know an update as soon as possible.
Looking forward to your response.
Best Regards,
Prosenjit
