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HTML5 AV Manager for WordPress
Settings Page Throws Error (7 posts)

  1. saracup
    Member
    Posted 3 years ago #

    The plugin is working but would like to update some settings. Going to the settings page throws an error -- no other pages in the plugin cause an issue. Is there something I need at the server to enable this? Is anyone else having this problem?

    http://wordpress.org/extend/plugins/html5avmanager/

  2. CJ_Jackson
    Member
    Plugin Author

    Posted 3 years ago #

    Hello,

    Have tried copying the file from 'wp-content/plugins/html5avmanager/view/videoaudio/setting.php' to 'wp-content/videoaudio/views/setting.php'?

    The plugin should of done this automatically.

    Can you post the details of the error?

    Cheers,
    Chris.

  3. saracup
    Member
    Posted 3 years ago #

    Thanks for a swift reply! I'll try moving the files. the error is:

    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

    I thought it may be a php issue at the server, but what do I know :)

    Client uses GoDaddy FWIW.

    Again, thank you!

    -Cathy

  4. saracup
    Member
    Posted 3 years ago #

    Just checked and the files were installed there by the plugin -- they are already there. Is this a permissions thing? What should permissions be for this directory: 777, 755?

  5. CJ_Jackson
    Member
    Plugin Author

    Posted 3 years ago #

    Hi Cathy,

    500 errors are usually a server issue. The permission should be 755, never have a directory on 777 otherwise it will return a 500 error message.

    Cheers,
    Chris.

  6. CJ_Jackson
    Member
    Plugin Author

    Posted 3 years ago #

    One more thing make sure the files are 644!

  7. saracup
    Member
    Posted 3 years ago #

    Well, it's a conflict with the Infuzionwp plugin. This is the first time I've used that plugin, and it's like an octopus that completely takes over the installation. Client has to have it.

    You may want to know about it -- infuzionwp does something to manage permissions on the server so people can subscribe to paid content. I think this is happening because of the atypical location of the plugin files. I LOVE THIS PLUGIN so don't despair -- I'll see if I can let them know about it.

    -Cathy

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