Plugin giving error

Resolved

(@joshb42)

I’ve been receiving two popups on the WooCommerce settings screen randomly that say “Error retrieving payment details.” and “Error retrieving PayPal Settings details.” PayPal is successfully connected to the plugin and we’ve successfully ran a few test orders. The WooCommerce log has also thrown several fatal errors related to the plugin. While we haven’t had any issues, a customer yesterday said they tried to place an order and nothing happened. Nothing showed up on our dashboard.

2025-12-09T07:43:33+00:00 Critical Uncaught WooCommerce\PayPalCommerce\Button\Exception\RuntimeException: Could not validate nonce. in /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/Endpoint/RequestData.php:46  
Additional context
{
    "error": {
        "type": 1,
        "file": "/home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/Endpoint/RequestData.php",
        "line": 46
    },
    "remote-logging": true,
    "backtrace": [
        "",
        "#0 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/Endpoint/ApproveSubscriptionEndpoint.php(102): WooCommerce\PayPalCommerce\Button\Endpoint\RequestData->read_request()",
        "#1 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/ButtonModule.php(146): WooCommerce\PayPalCommerce\Button\Endpoint\ApproveSubscriptionEndpoint->handle_request()",
        "#2 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-includes/class-wp-hook.php(341): WooCommerce\PayPalCommerce\Button\ButtonModule::WooCommerce\PayPalCommerce\Button\{closure}()",
        "#3 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters()",
        "#4 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-includes/plugin.php(522): WP_Hook->do_action()",
        "#5 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(116): do_action()",
        "#6 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-includes/class-wp-hook.php(341): WC_AJAX::do_wc_ajax()",
        "#7 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters()",
        "#8 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-includes/plugin.php(522): WP_Hook->do_action()",
        "#9 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-includes/template-loader.php(23): do_action()",
        "#10 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/wp-blog-header.php(19): require_once('...')",
        "#11 /home2/tlzgpuym/domains/dms-generators.wordifysites.com/public_html/index.php(17): require('...')",
        "#12 {main}",
        "thrown"
    ]
}

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Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Syde Jamie
(@jamieong)

3 months, 3 weeks ago
Hi @joshb42 ,

Thank you for reaching out to us, we are here to help.

The “Error retrieving payment details” and “Error retrieving PayPal Settings details” messages are generated when REST API endpoints fail to retrieve data from PayPal’s servers. These failures can be caused by authentication issues, network problems, or PayPal API service disruptions.

To understand your current setup, we would like to request for your system status report. Please follow these steps to share your system status report with us:
1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.
Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie
lopezclothing
(@lopezclothing)

3 months, 2 weeks ago

We have been suffering the same error on my web.

How can we resolve this issue?

Thanks a lot in advance.

Plugin Support Syde Jamie
(@jamieong)

3 months, 2 weeks ago

Hi @lopezclothing ,

We’ve receive your request separately and we will guide you from there. As best practice, issues reported in this thread may not be caused by the same thing. Mixing different issues in a single thread makes it more difficult for us to help and is also not in accordance with the forum guidelines.

Best Regards,
Jamie

Viewing 3 replies - 1 through 3 (of 3 total)

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