• After making myself crazy with a different e-commerce plugin and all of its sales tax configuration issues, I was very happy to find eShop. It was a little confusing trying to figure out where to start, but now that I have most things sorted out on my test site I am very happy with how everything works. It is almost ready to go live except for one little problem – the confirmation emails are not being sent out.

    I did a few test orders as cash sales and I did not receive any email notification of the order (am I supposed to get one?) and the “customer” did not receive an order confirmation email.

    I looked at the email template settings and only the default ones were active, so I copied the default info into the cash template and activated that. I then placed another test order with cash payment and still no emails were sent. I placed another order using paypal and no emails were sent then either. I checked that the email address I was using in the eShop settings matched what I was using for paypal so I know that isn’t the issue.

    I am using a ymail email address. I tried switching all of my eshop settings and paypal to a different email address that uses my domain name (orders@mydomain.com) and that didn’t work either. I looked through these forums and found this thread:
    http://wordpress.org/support/topic/291306?replies=11

    So I tried using two different smtp plugins and changing the default port but it still didn’t work. I couldn’t even get the smtp plugin test emails to work. I switched everything back to ymail after that and now I don’t know what else to try.

    It’s not the end of the world or anything. I can manually send out emails when I get orders because I don’t expect a high volume of sales, but it would be really nice if I could get these automatic emails to work.

    I’m on WordPress 2.8.5 if it matters.

    Anyone know why I am having this issue and how I can fix it?

Viewing 12 replies - 16 through 27 (of 27 total)
  • Anonymous User

    (@anonymized-3085)

    from your redirect page:
    <input name="notify_url" value="http://eurekabirds.com/index.php/?page_id=223&eshopaction=paypalipn" type="hidden">

    Looks fine to me.

    Sorry, this still isn’t working. No email confirmations are sent to the customer or myself. Could it have something to do with my PayPal settings? From my Website Payment Preferences:

    Auto Return: Set to On, with http://www.eurekabirds.com (my site). On redirect from PayPal, the customer IS sent to the “Thank You” page.

    Payment Data Transfer (optional): Off

    Encrypted Website Payments: Off

    PayPal Account Optional: On

    Contact Phone: Off

    Express Checkout Settings: No

    Anonymous User

    (@anonymized-3085)

    check the help page, there are some details there of a set up that works.

    I started with these configurations and they did not work. That’s when I found this thread and found how Jr902 fixed the problem with a different configuration. Neither configuration works for me. Any other suggestions? No confirmation emails are sent to either me or the customer.

    Anonymous User

    (@anonymized-3085)

    have you run tests with all other plugins disabled?

    I put the site in test mode, set up a sandbox account and disabled all plugins besides eShop.

    When a product is “purchased” the sandbox test email receives an email confirmation from PayPal, but no email confirmation from eShop. Any other ideas?

    Anonymous User

    (@anonymized-3085)

    when in test mode the emails from eShop do not go to the sandbox – you have to be able to receive those emails, so did you create a redirect to send those emails to yourself?

    I didn’t set up a redirect and I’m not sure how…

    Thanks for sticking with me on this.

    Anonymous User

    (@anonymized-3085)

    paypal sandbox creates email address like:
    buy_djsdfhsdjfh_45@yourdomain.com & seller_djsdfhsdjfh_45@yourdomain.com

    if you can’t receive email sent to those addresses then you won’t get the emails that eShop sends out.

    Still no dice. If you contact me through my website http://www.eurekabirds.com maybe I could donate to you to help me further? I feel like I’ve exhausted my abilities.

    Anonymous User

    (@anonymized-3085)

    What I offer to anyone is to go in and change settings, putting the cart into test mode, and testing with my sandbox account.

    usually this works, on the odd occasion it doesn’t – sometimes I have success figuring it out, sometimes I don’t.

    If you want me to try this feel free to contact me via elfin@elfden.co.uk

    Let me know also if I am able to temporarily deactivate plugins, and use a default theme.

Viewing 12 replies - 16 through 27 (of 27 total)

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