• Resolved lapelliroja

    (@lapelliroja)


    I have tried three different plug-ins, all with the same result (all four and five stars). What’s interesting is that earlier in the day, I uploaded a new theme to this new site and didn’t have any issues with adding plug-ins at that time. Then, this afternoon I tried three separate plug-ins, all with the same “could not create directory” result.

    Is there an error log somewhere that would provide me with more information about what’s going on? The one I did find didn’t seem to have any related information. I’ve read the various solutions that recommend changing to 777 or 755 etc. but I would like to find the root cause and fix it, not create a workaround.

    Thank you in advance for your kind assistance.

    A few maybe (maybe not) related topics:

    • I am new to WP.
    • I uploaded to 3.5.2 today before beginning all of this so it has worked both successfully and unsuccessfully with this version.
    • Between the functional and not functional times I did upload a plugin that wasn’t ‘certified’ for this new version, but moments later disabled and deleted it. Could this have ‘broken’ a setting somewhere?
    • Another workaround I tried was to upload the files via FTP, and this didn’t work either. I receive the error “550 Can’t change directory to ../plugins/pluginname: No such file or directory”
    • I have deleted and re-added the admin user on the database and ensured that it has all permissions but with the same result.
    • All folders have 755 permissions with the exception of public_html, which is 750.
    • The host is HostGator.
    • I come from the tech industry so I’m familiar with troubleshooting in general, but not specifically troubleshooting WordPress.

    The temporary site is: http://pediatricsleepconsulting.com/blog/wordpress/?page_id=6668

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  • Thread Starter lapelliroja

    (@lapelliroja)

    Update: issue not with plug-ins. Something else is going on. I just tried to load new images and I’m getting error messages there too: “(Image name) has failed to upload due to an error. The uploaded file could not be moved to wp-content/uploads.”

    It’s acting like a permissions error, but I haven’t changed the permissions on the server at all.

    Thanks again. I’m both baffled and miffed. 🙂

    Thread Starter lapelliroja

    (@lapelliroja)

    Sigh, embarrassing.

    There was a quota limit on the host account that had been reached. Increasing the quota allows files to be installed. Hope my bonehead move helps someone else! 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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