Plugin Support
Pial
(@iapial)
Hello @richardplume ,
Thank you for bringing this error to our attention. We’d be glad to help you resolve it. To better understand the issue and provide an effective solution, could you please share the steps to reproduce this error? This will help us replicate the problem on our end and identify the root cause.
Additionally, we kindly request you to enable the debug log on your website and share the log with us. This will allow us to gather more detailed information about the error and pinpoint the exact source of the problem.
Enabling the WP Debug mode can be done by adding the following line to your site’s wp-config.php file:
define( 'WP_DEBUG', true );
For more details Check here: https://wordpress.org/documentation/article/debugging-in-wordpress/
Looking forward to your response, and we’ll do our best to assist you in resolving this matter promptly.
Best regards,
Plugin Support
Pial
(@iapial)
Hello again,
Sorry for the inconvenience.
We did not hear from you since our last conversation.
Could you please let us know if you are still having the issue?
So that we could try to solve your issue.
We are waiting for your response.
Thank you.
Plugin Support
Pial
(@iapial)
Hello again
Hope you are doing well.
About your issue, We still haven’t heard back from you. Due to inactivity, I am resolving this topic.
Have a nice day!
