Plugin does not work

  • Resolved Ramires

    (@ramiressilva)


    9 years, 8 months ago

    I added the shortcode correctly on my page, but nothing is displayed. I have the paid version of the plugin, but I did not have a coherent answer to my problem.

    Please can you help me solve this problem?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author mediabeta

    (@mediabeta)

    9 years, 8 months ago

    Hi Ramires,
    before you insert shortcode in post or page,
    have you just connected your Instagram Account by Settings > Enjoy Instagram > Users?
    Let us know if you have news!

    If you made it and your problem is about premium send us an email to
    http://www.mediabetaprojects.com/enjoy-instagram-premium/help-and-support-enjoy/

    Please, give us more informations and find to be more descriptive.
    Thanks

    Thread Starter Ramires

    (@ramiressilva)

    9 years, 8 months ago

    I made a mistake. An error message appears: “504 Gateway Time-out nginx”

    Plugin Author mediabeta

    (@mediabeta)

    9 years, 8 months ago

    Sorry, Ramires but I don’t understand if you solved the problem about shortcode or not?

    Error 504 it’s a web server error, that I think it’s indipendent from the plugin.

    Is it correct?

    Please, Remember if you have some problems with premium send us an email to
    http://www.mediabetaprojects.com/enjoy-instagram-premium/help-and-support-enjoy/

    Thanks

    Thread Starter Ramires

    (@ramiressilva)

    9 years, 7 months ago

    There was no problem in the shortcode, the problem is the error 504.

    I contacted my server and I was informed that only the developer of the plugin could fix this error, considering that they do not know how the line plugin code.

    Please, this is urgent. The premium support channel is slow response, and I need it urgently. I can spend my Order ID here if necessary.

    Thread Starter Ramires

    (@ramiressilva)

    9 years, 7 months ago

    I tried to change the nginx additional directives and later the php.ini and my server support returned me this:

    You are very welcome, that said in the error log for your domain I do not see an error that indicates a php.ini issue but rather an issue with the plugin coding itself.
    /var/www/vhosts/brasiliashopping.com.br/logs

    In that directory in the error logs file, this error is repeated on every page load:
    [Mon Oct 31 13:18:19 2016] [error] [client 189.6.16.4] PHP Warning: Invalid argument supplied for foreach() in /var/www/vhosts/brasiliashopping.com.br/httpdocs/wp-content/plugins/enjoy-instagram-premium/enjoyinstagram.php on line 285

    If this enjoy instagram premium plugin was the one recently added it appears that the coding itself is the cause.

Viewing 5 replies - 1 through 5 (of 5 total)

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