Plugin does not start after update

  • Resolved pepsican

    (@pepsican)


    3 years ago

    This is the situation:

    • My wordpress 6.1.1 website listed 9 updates for Plugins yesterday
    • I ran the updates. After that I get the “white screen of death”.
    • Through WP-Toolkit, I manage to disable all plugins and the website comes back to life again.
    • After trial and error I isolate the plugin that causes the issue: Mailpoet 4.8.1 (so, it must have been updating from 4.8.0 or earlier to this version)

    When I am logged in as WordPress admininstrator and I try to start/activate the plugin. I get the below error message. It is clear that for some reason the updates did not go correctly. But my issue is that I have no idea how to fix the issue. It seems some files are corrupted are have failed to install during the updates. Your help is very much appreciated.

    Note: this happened on the Live environment so I am also a bit hesitant to experiment as it could make things worse.

    Plugin could not be activated because it causes a fatal error.

    Warning: require(/var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/mailpoet/vendor/composer/../../vendor-prefixed/symfony/polyfill-ctype/bootstrap.php): Failed to open stream: No such file or directory in /var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/mailpoet/vendor/composer/autoload_real.php on line 36

    Fatal error: Uncaught Error: Failed opening required ‘/var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/mailpoet/vendor/composer/../../vendor-prefixed/symfony/polyfill-ctype/bootstrap.php’ (include_path=’.:/opt/plesk/php/8.1/share/pear:/var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/woocommerce_icepaycw/lib:/var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/woocommerce_icepaycw/classes/IcepayCw:/var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/woocommerce_icepaycw/classes’) in /var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/mailpoet/vendor/composer/autoload_real.php:36 Stack trace: #0 /var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/mailpoet/vendor/composer/autoload_real.php(27): composerRequire22fbd4a7bccd583f35c4e3bc254daf9d() #1 /var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/mailpoet/vendor/autoload.php(9): ComposerAutoloaderInit22fbd4a7bccd583f35c4e3bc254daf9d::getLoader() #2 /var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/mailpoet/mailpoet_initializer.php(12): require_once(‘…’) #3 /var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/mailpoet/mailpoet.php(153): require_once(‘…’) #4 /var/www/vhosts/xtrapositive.com/httpdocs/wp-admin/includes/plugin.php(2314): include_once(‘…’) #5 /var/www/vhosts/xtrapositive.com/httpdocs/wp-admin/plugins.php(192): plugin_sandbox_scrape() #6 {main} thrown in /var/www/vhosts/xtrapositive.com/httpdocs/wp-content/plugins/mailpoet/vendor/composer/autoload_real.php on line 36

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kel C. a11n

    (@kellymetal)

    3 years ago

    Hi there @pepsican,

    As you mention in your message, it sounds like something went wrong during the update and files may have been corrupted. Those types of “failed opening required ****” errors often indicate either corrupted or missing files.

    There have also been a few updates since that 4.8.1 update — the current version is 4.10.0

    As a first step, if you haven’t already done so, I’d recommend a fresh reinstall of the plugin. We have a guide for reinstalling via FTP here:
    https://kb.mailpoet.com/article/258-re-installing-updating-the-plugin-via-ftp

    Please let me know how that goes, or if you have any questions!

    Plugin Support Ojoma a11n

    (@geraltrivia)

    2 years, 11 months ago

    Hello there @pepsican ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Have a great day.

Viewing 2 replies - 1 through 2 (of 2 total)

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