Plugin disabled but admin items redirected

ibisstudio
(@ibisstudio)

10 years, 7 months ago

All the admin items that were previously hidden by the plugin are now visible, but not accessible.

I tried everything, even restoring to the default menu but it seems that none of the admins have enough permissions.

http://website.com/wp-admin/?reset_admin_menu=1

or:

http://website.com/wp-admin/options-general.php?page=menu_editor&sub_section=settings

Gives me this error: You do not have sufficient permissions to access this page. (to all the 3 admins)

Can you tell me how to grant the necessary permissions to the admin in phpmyadmin or how to remove the redirection (to 404 page) all the previously hidden admin menu items have?

I can’t access any of the plugins for reactivation and updates. The site has been scanned for hackings and it hasn’t been hacked nor have any other issue.

Please advise.

Thank you

https://wordpress.org/plugins/admin-menu-editor/

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Janis Elsts
(@whiteshadow)

10 years, 7 months ago

Does the problem go away if you deactivate Admin Menu Editor? Even if you no longer have access to the “Plugins” page, you can still force WordPress to deactivate it by renaming the admin-menu-editor folder in /wp-content/plugins to something else (e.g. admin-menu-editor-2).

Also, when exactly did this problem start happening? Was it after you installed or updated another plugin? I ask this because the error message that you’re seeing was not generated by AME; the text doesn’t match any of the error messages in this plugin.

Thread Starter ibisstudio
(@ibisstudio)

10 years, 7 months ago

The problem does not go away, even if I deactivate all the plugins in phpmyadmin (I can’t access /plugins.php in the dashboard, or I rename the plugin as you indicate.

I think it starting happening after an update of the plugin https://wp-client.com. I already contacted them but they can’t find the iseue either. THe error message belongs to that plugin.

I deactivated that plugin too, nothing happened.

Best regards,

Jorge Benito
IBIS STUDIO LC

Plugin Author Janis Elsts
(@whiteshadow)

10 years, 7 months ago

If deactivating Admin Menu Editor did not fix the problem, then it was not caused by this plugin. Admin Menu Editor doesn’t make any permanent changes to the admin menu or role permissions. As soon as you deactivate it, all changes that it has made to those settings disappear (until you re-activate the plugin).

Unfortunately, it sounds like you’ll need to look for a solution elsewhere. I don’t know any practical ways to restore user permissions without having access to the “Plugins” page. User Role Editor has a “reset roles” feature, but you probably wouldn’t be able to access it. Alternatively, maybe you could get a valid wp_user_roles record from somewhere (a fresh WP install?) and overwrite the corresponding entry in your wp_options table.

Viewing 3 replies - 1 through 3 (of 3 total)

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