Hi There,
Thank you for reaching out.
We noticed that you have implemented CookieYes both via the WordPress plugin and through Google Tag Manager (GTM). Please note that you only need to use one of these methods, either the CookieYes WordPress plugin or the Google Tag Manager template. Using both simultaneously may impact your website’s performance and compliance.
If the cookie banner is still appearing after deactivating the plugin, it is likely because the implementation via Google Tag Manager is still active. To resolve this, please ensure no implementation method is active on your website.
If you need further assistance or additional recommendations to optimize your website’s performance, feel free to request here.
I solved my problem today, but Google tag manager was not the cause (I had already deactivated it), problem was my CookieYes account: I entered dashboard, deleted connection to my website and deleted my account.
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This reply was modified 1 year, 2 months ago by
explorando.
Hi There,
Thank you for the update, and we’re glad to hear that your issue has been resolved.
Based on what you described, the issue may have been resolved because deleting your CookieYes account made the CookieYes script injected via Google Tag Manager inactive. Since your account no longer exists, the script no longer has any banner configurations to fetch from the web app, rendering it ineffective.
However, we can still detect the CookieYes script from Google Tag Manager on your website. While this script remains present, it will not execute or display a banner since there is no active account to pull settings from.
If you would like to completely remove the script, we recommend checking your Google Tag Manager container and removing the CookieYes CMP tag from there. Let us know if you need any further assistance!
Hi There,
It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.
