• Resolved mystiquetesting

    (@mystiquetesting)


    There is a critical error every time I update or save my pdf file using this plugin.

    Error Details ============= An error of type E_ERROR was caused in line 301 of the file: /wp-content/plugins/tnc-flipbook-3d-lite/includes/class-tnc-flipbook-3d-text-extract.php Error message: Uncaught Error: Call to undefined function shell_exec() in /wp-content/plugins/tnc-flipbook-3d-lite/includes/class-tnc-flipbook-3d-text-extract.php:301 Stack trace: #0 /wp-content/plugins/tnc-flipbook-3d-lite/includes/class-tnc-flipbook-3d-text-extract.php(98): TNC_Flipbook_3D_Text_Extract::extract_with_pdftotext() #1 /wp-content/plugins/tnc-flipbook-3d-lite/includes/class-tnc-flipbook-3d-text-extract.php(55): TNC_Flipbook_3D_Text_Extract::extract() #2 /wp-includes/class-wp-hook.php(341): TNC_Flipbook_3D_Text_Extract::maybe_extract_on_save() #3 /wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters() #4 /wp-includes/plugin.php(522): WP_Hook->do_action() #5 /wp-content/plugins/tnc-flipbook-3d-lite/includes/class-tnc-flipbook-3d-admin.php(261): do_action() #6 /wp-includes/class-wp-hook.php(343): TNC_Flipbook_3D_Admin::save_meta() #7 /wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters() #8 /wp-includes/plugin.php(522): WP_Hook->do_action() #9 /wp-includes/post.php(5182): do_action() #10 /wp-includes/post.php(5295): wp_insert_post() #11 /wp-admin/includes/post.php(449): wp_update_post() #12 /wp-admin/post.php(227): edit_post() #13 {main} thrown

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author ThemeNcode

    (@themencode)

    Hi,

    Thank you so much for sharing the issue you’re having. We’ve confirmed this is an issue on the plugin & we are working on it to release an update asap.

    Thank You

    Plugin Contributor Abdul Awal Uzzal

    (@abdulawal39)

    Hi mystiquetesting,

    Please update to the latest version 1.1.6 which includes a fix to this issue and let me know if it seems resolved on your end as well.

    Thank You

    Thread Starter mystiquetesting

    (@mystiquetesting)

    Thank you. The updated plugin has solved this issue but now I have discovered more problems. The embedded FlipBooks smaller than full width seem to show as a blank page. Any flipbooks I had in columns now display as a blank page. This blank page issue is happening when I view on smaller devices in the customizer as well. Anything other than a full width embedded flipbook displays as a blank page.
    Also, for the image link flipbooks, I can’t seem to center the image. I click the center align in the Gutenberg blocks and it doesn’t center. Not sure if this is a limitation due to this being the lite version or if it’s an error.

    Plugin Contributor Abdul Awal Uzzal

    (@abdulawal39)

    Hi mystiquetesting,
    Thanks for the confirmation on the error. We’ll look into the other issues as well. Please feel free to report anything else you notice if there are any more issues. we’ll address everything. I’ll keep you posted here.

    Thank You

    Plugin Contributor Abdul Awal Uzzal

    (@abdulawal39)

    Hi mystiquetesting,

    We were able to reproduce the alignment issue on the image block, but can’t reproduce the issue with blank page. are you able to share an URL where we can check to reproduce the issue? also can you mention the browser/os/device type you are using so we can see if its related to specific environment.

    If you do not want to share links publicly, you can use our support channels through our website https://tncflipbook.com/create-support-ticket/

    Thank You

    Thread Starter mystiquetesting

    (@mystiquetesting)

    I’ve noticed that the blank page issue occurs in the customizer specifically when I have the ‘view flipbook’ link on. If I click the full screen button in customizer the pdf displays correctly, but if I click the view flipbook button in customizer I get a blank page, specifically for any device other than desktop. I may use the support channels on your website if the issue continues. I’m using the safari browser on an iPad Pro 26.5.2 version.

    Plugin Contributor Abdul Awal Uzzal

    (@abdulawal39)

    Hi mystiquetesting,

    We’ve released an update that includes the fix for the image alignment but we still can’t reproduce the issue with customizer. It is not supposed to display the view button or embedded FlipBook at all while in the customizer. We’ll need more specific detail on that to reproduce and figure if thats an issue. a screen record video or a login to the site may help us debug this further. As it’s not affecting public view, we can categorize this as a low priority issue.

    Please let me know if there is anything else.

    Thank You

    Plugin Contributor Abdul Awal Uzzal

    (@abdulawal39)

    Hi,
    Marking this as resolved since we haven’t received any replies in about 48 hours. Please feel free to reopen or create a new support thread if you need assistance with anything else.

    Thank You

Viewing 8 replies - 1 through 8 (of 8 total)

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