Plugin Constantly Disconnecting

I’ve been going back in forth with Sanitha, Tier 2 Technical Support Specialist in your organization. She suggested I post here. This is my first “go” at this forum, so hopefully I get it right.

I’ve been with Constant Contact for many years and the plugin has worked well for getting folks to sign up for my newsletter. In recent weeks (maybe even a couple months), the plugin disconnects every few days. It has become so annoying to have to go out weekly and reconnect it that I’m about at the end of my patience and ready to find another mail service.

Sanitha had me upgrade to version 2.20.0 and it still disconnects after a few days.

Here is the information:

` wp-core

version: 7.0
site_language: en
user_language: en
timezone: America/New_York
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 1
dotorg_communication: true wp-paths-sizes

wordpress_path: /homepages/44/d277521696/htdocs/genesispark
wordpress_size: 134.76 MB (141303154 bytes)
uploads_path: /homepages/44/d277521696/htdocs/genesispark/wp-content/uploads
uploads_size: 1.53 GB (1638921122 bytes)
themes_path: /homepages/44/d277521696/htdocs/genesispark/wp-content/themes
themes_size: 76.09 MB (79788808 bytes)
plugins_path: /homepages/44/d277521696/htdocs/genesispark/wp-content/plugins
plugins_size: 76.37 MB (80074691 bytes)
fonts_path: /homepages/44/d277521696/htdocs/genesispark/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 265.67 MB (278577152 bytes)
total_size: 2.07 GB (2218664927 bytes) wp-active-theme

name: Divi (Divi)
version: 4.27.7
author: Elegant Themes
author_website: http://www.elegantthemes.com
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, block-templates, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, wp-block-styles, editor-style, widgets
theme_path: /homepages/44/d277521696/htdocs/genesispark/wp-content/themes/Divi
auto_update: Enabled wp-themes-inactive (2)

Extendable: version: 2.1.7, author: Extendify, Auto-updates enabled
Twenty Twenty-Five: version: 1.5, author: the WordPress team, Auto-updates enabled wp-mu-plugins (1)

WordPress automation by Installatron: author: (undefined), version: (undefined) wp-plugins-active (10)

Constant Contact Forms for WordPress: version: 2.20.0, author: Constant Contact, Auto-updates enabled
Divi Supreme Pro: version: 4.9.97.41, author: Divi Supreme, Auto-updates enabled
MonsterInsights Pro: version: 11.0.0, author: MonsterInsights, Auto-updates enabled
Performance: version: 3.0.2, author: IONOS Group, Auto-updates enabled
Security: version: 2.5.7, author: IONOS Group, Auto-updates enabled
Simple 301 Redirects: version: 2.1.0, author: WPDeveloper, Auto-updates enabled
Single Sign-On: version: 2.3.2, author: IONOS Group, Auto-updates enabled
Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: version: 2.5.63, author: Supreme Modules, Auto-updates enabled
UserFeedback Lite: version: 1.11.2, author: UserFeedback Team, Auto-updates enabled
WP Mail SMTP Pro: version: 4.8.0, author: WP Mail SMTP, Auto-updates disabled wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 64M
upload_max_filesize: 64M
max_effective_size: 64 MB
max_file_uploads: 20
image_format_transforms: image/heic → image/jpeg, image/heif → image/jpeg, image/heic-sequence → image/jpeg, image/heif-sequence → image/jpeg
gd_version: 2.3.0
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.53.3 wp-server

server_architecture: Linux 4.4.400-icpu-108 x86_64
httpd_software: Apache
php_version: 8.4.22 64bit
php_sapi: cgi-fcgi
max_input_variables: 5000
time_limit: 50000
memory_limit: -1
max_input_time: -1
upload_max_filesize: 64M
php_post_max_size: 64M
curl_version: 7.74.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: false
opcode_cache: not available
pretty_permalinks: true
htaccess_extra_rules: true
static_robotstxt_file: false
current: 2026-06-27T17:56:59+00:00
utc-time: Saturday, 27-Jun-26 17:56:59 UTC
server-time: 2026-06-27T13:56:58-04:00 wp-database

extension: mysqli
server_version: 10.11.18-MariaDB-log
client_version: mysqlnd 8.4.22
max_allowed_packet: 67108864
max_connections: 3000 wp-constants

WP_HOME: https://genesispark.com
WP_SITEURL: https://genesispark.com
WP_CONTENT_DIR: /homepages/44/d277521696/htdocs/genesispark/wp-content
WP_PLUGIN_DIR: /homepages/44/d277521696/htdocs/genesispark/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: -1
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined
EMPTY_TRASH_DAYS: 30 wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: does not exist
mu-plugins: writable constant-contact-forms

0: 2.20.0
1: No
2: No
3: No
4: No
5: Access token needs refreshed
6: No
7: Folder: Writable, File: Writable
8: Has reCAPTCHA: No, Version:
9: Has hCaptcha: No
10: Has Turnstile: No
11: Yes, 3
12: https://status.constantcontact.com/ wp_mail_smtp

version: 4.8.0
license_key_type: pro
debug: No debug notices found.
lite_install_date: Dec 9, 2025 @ 8:50am

The page I need help with: [log in to see the link]