• Resolved turkeyrunjeff

    (@turkeyrunjeff)


    I received an order for $99.00 and the Paypal plugin only charged $28.98

    I have downloaded and copied the status report.
    Can you tell me what went wrong?

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by Pagelayer Team – 1.9.5<br>Pagelayer Pro: by Pagelayer Team – 1.9.2<br>Redux Framework: by Team Redux – 4.5.3<br>SiteSEO: by Softaculous – 1.1.2<br>Slider Revolution: by ThemePunch – 6.7.20<br>Social Media and Share Icons (Ultimate Social Media): by Inisev – 2.9.4<br>Softaculous Pro: by Softaculous – 2.1.3<br>SpeedyCache: by Softaculous Team – 1.2.7<br>TemplatesCoder Core: by TemplatesCoder – 1.3.8<br>UpdraftPlus – Backup/Restore: by TeamUpdraft<br>DavidAnderson – 1.24.11</p> <p>WP-Optimize – Clean, Compress, Cache: by TeamUpdraft<br>DavidAnderson – 3.7.1</p> <p>WPCode Lite: by WPCode – 2.2.3.1<br>WP Responsive Menu: by MagniGenie – 3.1.9.2<br>YITH WooCommerce Compare: by YITH – 2.44.0<br>YITH WooCommerce Wishlist: by YITH – 4.0.1 Dropin Plugins ()</p> <p>advanced-cache.php: advanced-cache.php Must Use Plugins (2)</p> <p>Elementor Safe Mode: by Elementor.com – 1.0.0<br>WP REST Cache – Must-Use Plugin: by Richard Korthuis – Acato – 2021.3.0 Settings</p> <p>Legacy API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging</p> <p>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 299 KB WC Pages</p> <p>Shop base: #560 – /<br>Cart: #9 – /home-2/cart/ – Contains the woocommerce/cart block<br>Checkout: #2055 – /home-2/checkout/ – Contains the woocommerce/checkout block<br>My account: #367 – /home-2/my-account-2/<br>Terms and conditions: #560 – / Theme</p> <p>Name: Fast Food Pizza<br>Version: 1.9.4<br>Author URL: https://www.buywptemplates.com<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ✔ Templates</p> <p>Overrides: fast-food-pizza/woocommerce/archive-product.php<br>fast-food-pizza/woocommerce/checkout/form-checkout.php version 3.5.0 is out of date. The core version is 9.4.0<br>fast-food-pizza/woocommerce/global/wrapper-end.php<br>fast-food-pizza/woocommerce/global/wrapper-start.php<br>fast-food-pizza/woocommerce/single-product.php</p> <p>Outdated Templates: ❌</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>WooPayments</p> <p>Version: 8.6.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 239031021<br>Account ID: acct_1QLsBCFlz29Ylm0J<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Enabled (product,cart,checkout)<br>WooPay Incompatible Extensions: No<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Disabled<br>Documents: Disabled<br>Logging: Disabled MailPoet</p> <p>Sending Method: PHPMail<br>Send all site’s emails with: Default WordPress sending method<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://turkeyrunjerky.com?mailpoet_router&endpoint=cron_daemon&action=ping WooCommerce PayPal Payments</p> <p>Onboarded: ✔<br>Shop country code: US<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: ✔<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon</p> <p>Daily Cron: ✔ Next scheduled: 2024-12-09 10:23:31 +00:00<br>Options: ✔<br>Notes: 77<br>Onboarding: completed Action Scheduler</p> <p>Complete: 5,173<br>Oldest: 2024-11-08 00:02:25 +0000<br>Newest: 2024-12-08 22:08:59 +0000</p> <p>Failed: 14<br>Oldest: 2024-10-17 18:33:50 +0000<br>Newest: 2024-11-29 22:58:02 +0000</p> <p>Pending: 18<br>Oldest: 2024-12-08 22:10:59 +0000<br>Newest: 2025-01-02 06:06:11 +0000 Status report information</p> <p>Generated at: 2024-12-08 22:09:27 +00:00<br>`


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  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    Hello @turkeyrunjeff

    We would like to examine the plugin log files to gain more insight into this issue. Please note that log files are generated only if the “Logging” feature is activated in your plugin settings. To enable Logging:

    • Go to the “Connection” tab in your plugin settings and activate “Logging.”
    • Every transaction will now generate a log entry, which you can access by navigating to WooCommerce > Status > Logs.
    • Select the most recent “woocommerce-paypal-payments” file corresponding to the date of the transaction in question.

    It’s important to understand that if “Logging” wasn’t enabled before, there will be no previous records of the transactions. In that situation, we’ll need to wait for upcoming failed orders to generate new log entries.

    Please provide those log entries on our PrivateBin. After uploading, send us the link, so we can review them in detail.

    If you do not wish to share this information publicly, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support: Request Support.

    Please make sure to include the URL of this thread in your ticket for reference.

    Kind regards,
    Krystian

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    Hello @turkeyrunjeff

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 2 replies - 1 through 2 (of 2 total)

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