Plugin causing invalid JSON response.

  • samdinho

    (@sambodinho)


    2 weeks, 4 days ago

    In the last few weeks our site has been getting an error whenever we try to update a page: ‘Updating failed. The response is not a valid JSON response.‘ I’ve managed to isolate the issue being down to this plugin as when it’s disabled the issue goes away. For now we’ve just got the plugin disabled, but would like to enable it again if a fix can be achieved.

    I’ve read elsewhere that sometimes this can happen when autoloader is trying to solve conflicts that arise when two or more plugins use the same package, but one of the plugins uses an older version of said package. Could this be the issue here?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Aslam Doctor

    (@aslamdoctor)

    2 weeks, 4 days ago

    @sambodinho thanks for reporting the issue. I will need some more details to investigate and fix this. Please go to Admin > Rearrange My Products > Troubleshooting and under System Status / Diagnostic Info section, click on Copy To Clipboard and then share the details with me here or using the contact form on my website.

    Thread Starter samdinho

    (@sambodinho)

    2 weeks, 4 days ago

    Environment

    WordPress Version: 7.1.2
    WooCommerce Version: 11.1.2
    PHP Version: 8.3.35
    PHP Memory Limit: 256M
    PHP Max Execution: 30s
    PHP Max Input Vars: 1000
    MySQL Version: 8.0.46
    Server Software: LiteSpeed
    HTTPS: Yes
    Multisite: No Plugin

    Plugin Version: 6.0.4
    DB Version: 6.0.0
    License: Free Database

    Product Order Table: Exists
    Presets Table: Exists
    Global Sort Records: 118
    Category Sort Records: 61 Settings

    Apply Sorting To: All Loops
    WC Default Sorting: menu_order
    Total Products: 1204
    Total Categories: 54 Theme

    Active Theme: Samsty Master 1.0
    Child Theme: Yes
    Parent Theme: Susty 1.0.0 Active Plugins

    Rearrange Products for WooCommerce: 6.0.4
    Akismet Anti-spam: Spam Protection: 5.7.2
    Hide Categories and Products for Woocommerce: 1.3.1
    Imsanity: 2.9.4
    MainWP Child: 6.2.2
    User Role Editor: 4.66.2
    WooCommerce.com Update Manager: 1.0.3
    WooCommerce Square: 5.5.1
    WooCommerce: 11.1.2
    Yoast SEO: 28.6
    WP Mail Logging: 1.17.0
    WP Mail SMTP: 4.10.0
Viewing 2 replies - 1 through 2 (of 2 total)

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