Plugin Causing Formatting Issues

  • Resolved sharvey728

    (@sharvey728)


    1 week, 1 day ago

    We’re experiencing a display issue with WP Chat App on our WordPress site (storagegiant.co.uk). Instead of the chat widget appearing as the normal small floating button, an oversized, unstyled WhatsApp logo and chat panel is rendering in the middle of the page content. The small green “Need Help? Chat with us” button itself displays correctly, but the expanded chat window appears huge and unstyled, as though it has failed to initialise into its proper collapsed/styled state. We have confirmed the plugin is the source: deactivating WP Chat App removes the oversized element entirely. However, rolling the plugin back to earlier versions has made no difference, which suggests the problem lies in our saved configuration rather than the plugin’s code. We have already ruled out our caching and optimisation setup — our browser console shows no 404s or errors relating to the plugin’s CSS or JavaScript files (the only console errors come from an unrelated browser extension), and the issue persists after purging all caches and testing in a private browsing window. Our environment is WordPress with WooCommerce, Elementor, and SiteGround’s Speed Optimizer, running WP Chat App version 3.8.2. Could you advise which setting might cause the chat panel to render in this oversized, uninitialised state, and how to correct it?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Devin Walker

    (@dlocc)

    1 week, 1 day ago

    Hi @sharvey728,

    Thanks for reaching out. Based on your description, this appears to be an issue with the WP Chat App plugin itself rather than WP Rollback.

    WP Rollback only facilitates switching between plugin versions and does not modify plugin settings, frontend rendering, CSS, JavaScript, or plugin configuration. Since you’ve already confirmed that rolling back to previous versions does not change the behavior, that further suggests the issue is unrelated to the rollback process and is likely caused by a plugin configuration setting, a theme conflict, or an interaction with another plugin.

    I’d recommend contacting the WP Chat App support team directly, as they will be best equipped to identify which setting or configuration is causing the widget to render incorrectly.

    I’m going to mark this topic as resolved since it does not appear to be related to WP Rollback. If you encounter an issue specifically with the rollback process itself, please feel free to open a new support topic.

    Thanks!

Viewing 1 replies (of 1 total)

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