Plugin Causing Blank White WP-Admin Screen

  • tspope

    (@tspope)


    12 years, 1 month ago

    I am in desperate need of help for one of my important websites.

    It’s been a long time (~ 1 year) since I hit the admin panel so I decided to check back in today. As the title says, I am getting redirected to a white screen when attempting to access my /wp-admin.php login prompt. It also appeared that my logo on the top left of the page was missing.

    I decided to read up and ultimately renamed my wordpress-seo (an old version, 0.4.2) in the plugins folder. By doing this, I was able to get the webpage to display the logo. The admin panel is still the white screen however.

    I decided to try and successfully upgrade to WP 3.7.1 which worked. I then attempted an upgrade to 3.8.1 but it failed with the error: “Upgrade failed! We were unable to proceed due to a failure in a required procedure necessary to complete your upgrade.”

    I believe this is all related to the plugins and I am not sure how to resolve the issue.

    Can somebody point me in the right direction?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Fexin

    (@fexin)

    12 years, 1 month ago

    Hi tspope,

    Try renaming your plugin folder to something like plugin-1 and updating.

    Thread Starter tspope

    (@tspope)

    12 years, 1 month ago

    Thanks Fexin. I just renamed the plugins folder tried but was still unable to upgrade to 3.8.1 from 3.7.1.

    I did notice that now with the plugins folder renamed, I get an actual error at wp-admin page instead of a blank screen…

    It reads “W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /public_html/xxxxxxcarservice/wp-content/advanced-cache.php.”

    Is there any wordpress core files I can edit to work around this? Anything you’d recommend at this point? I think this may be a pretty difficult fix.

    Thread Starter tspope

    (@tspope)

    12 years, 1 month ago

    I have also tried renaming the advanced-cache.php. Same error.

    salsaturation

    (@salsaturation)

    12 years, 1 month ago

    ddi you deactivate the plugin before you renamed the plugin folder?

Viewing 4 replies - 1 through 4 (of 4 total)

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