Plugin broken?

  • Resolved SchweizerSchoggi

    (@schweizerschoggi)


    3 years, 2 months ago

    Good afternoon

    We are experiencing a problem with the plugin on our website.
    The numbers of recorded page views have dropped to 0 for a few days now.
    I reviewed the source code on our website and the script currently looks like this:
    <script async="" data-cmp-src="https://www.googletagmanager.com/gtm.js?id=GTM-xxxxx" src="" class="null cmplazyload" data-cmp-info="4" data-cmp-vendor="s905"></script>

    So as you can see, the src parameter is empty.
    Any idea why this is happening or what I can do to fix it?

    Have a good day
    Bianca

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author yuvalo

    (@yuvalo)

    3 years, 2 months ago

    Hi @schweizerschoggi,

    This script doesn’t look like the one we attach with our plugin.

    Is it somehow related to a cookie consent plugin (guessing because of some of the naming here “cmplazyload”)?

    Yuval

    Thread Starter SchweizerSchoggi

    (@schweizerschoggi)

    3 years, 2 months ago

    Well, we do have a cookie consent script integrated, but the script reads like this:

    <script type="text/javascript" data-cmp-ab="1" src="https://cdn.consentmanager.net/delivery/autoblocking/xxxxx.js" data-cmp-host="d.delivery.consentmanager.net" data-cmp-cdn="http://cdn.consentmanager.net" data-cmp-info="2"></script>

    It’s been loaded right after the script mentioned above.
    Maybe there is a conflict, but it’s interesting that it occurs now (since this weekend) and not when we implemented your or the cookie consent script weeks ago.

    Plugin Author yuvalo

    (@yuvalo)

    3 years, 2 months ago

    Can you please post a screenshot of the plugin’s General Settings tab?

    Yuval

    Thread Starter SchweizerSchoggi

    (@schweizerschoggi)

    3 years, 2 months ago

    Salut Yuval

    Sorry for the delay, but we were busy with the GoLive of a new project the last few days.

    Now, these are the General Settings:
    https://snipboard.io/wnx3gE.jpg

    I had to update the script for the Consentmanager today, as there have been changes. Maybe the problem will be solved with this update as well (need to wait until at least tomorrow)..

    But at the moment I do see 3 entries for googletagmanager:
    https://snipboard.io/tlZONS.jpg

    This looks strange to me.

    Have a good afternoon!
    Bianca

    Thread Starter SchweizerSchoggi

    (@schweizerschoggi)

    3 years, 2 months ago

    Good morning Yuval

    I can now confirm that the problem was caused by a problem in the cookie consent script. We installed an update yesterday and the tracked pageviews are back to normal today.

    So sorry for the confusion, it wasn’t a problem of your plugin, just a side effect.

    Have a good day!
    Bianca

Viewing 5 replies - 1 through 5 (of 5 total)
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