Plugin broke images

  • Resolved Alex Knight

    (@alexknight)


    8 years, 10 months ago

    After installing the plugin, it broke my site. Suddenly the logo and other image assets were failing to load, including loading thumbnails in the media manager in WordPress. As soon as I disabled the plugin, the images came back. Reactivating the plugin again, the images break and return a 404. I haven’t seen other issues reported about this, so I’m not entirely clear why it’s happening on my setup.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Amazon Associates Link Builder

    (@amazonlinkbuilder)

    8 years, 10 months ago

    Hi Keksdose,

    It seems the issue is environment specific. Please share the below details here or write to us at link-builder@amazon.com.

    1. plugin version
    2. WordPress version
    3. PHP version
    4. Screenshots, reproduction steps, error messages if any.
    5. PHP server Details
    6. Is WordPress running on IIS?
    7. OS version

    Thread Starter Alex Knight

    (@alexknight)

    8 years, 9 months ago

    Plugin version 1.4.6.
    WordPress 4.8.
    Apache
    Database client version: libmysql – mysqlnd 5.0.11-dev
    PHP extension: mysqli, curl, mbstring
    PHP version: 5.6.31

    The OS on the server? Not sure what’s running on my web host’s end. I use WebFaction for hosting. Likely some flavour of Linux.

    I don’t have any screenshots that would help. I deleted the plugin so that the broken image issue would be resolved.

    Plugin Author Amazon Associates Link Builder

    (@amazonlinkbuilder)

    8 years, 9 months ago

    Dear Alex,

    May you please do the following to allow us to debug the issue:

    1. Check PHP error logs at time of loading page where you are facing issue with the Amazon-Associates-Link-Builder plugin activated
    2. Check errors in browser console at time of loading page where you are facing issue with the Amazon-Associates-Link-Builder plugin activated.
    3. Are you facing issue on specific browser/OS/device or all browsers/OS/device?

    Please do share the results here or write to use at link-builder@amazon.com.

Viewing 3 replies - 1 through 3 (of 3 total)

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