Plugin blicking half website

  • Resolved Marko Dejic

    (@markodejic)


    7 years, 7 months ago

    Can you help me? Im amateur and i made website for my basketball club with free theme and plugins. I use your plugin on my other website and im very satisfied. But, when i turn on Nextgen my web site lose half option.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Imagely

    (@imagely)

    7 years, 7 months ago

    @markodejic that sounds like a plugin or theme conflict.
    First, let’s try something

    – Clear or deactivate any plugin cache you have installed (I know you have done that before, but It’s part of the troubleshooting steps).
    – Go to Gallery > Other options > Miscellaneous > and click on “Clear image cache”.
    – Go to Gallery > Other options > Reset options > and use the option “Reset non ecommerce settings”.
    – Go to Gallery > Other options > Lightbox Effects > On “What effect would you like to use?” select again “NextGen Pro Lightbox”.
    Reinsert your gallery again and save.

    Note: these steps will reset NextGen Gallery to the default options.

    As always, we recommend performing a full website backup before any big major change on your site.

    If the problem persists, we might need to check for plugin or theme conflicts.

    Please, keep us posted

    – Gaby

    • This reply was modified 7 years, 7 months ago by Imagely.
    edanzer

    (@edanzer)

    7 years, 7 months ago

    @markodejic – could you also clarify what you mean by your website “lose half option”? Are some backend options going missing? If so, are they NGG options or theme options? A screenshot could be particularly helpful.

    Thread Starter Marko Dejic

    (@markodejic)

    7 years, 7 months ago

    @imagely Thank you for answer but the problem don’t be a solved. When i turn on NG some part of site are blocked… If you interested i can show that on teamviewer or something… Thank you anyway.

    Thread Starter Marko Dejic

    (@markodejic)

    7 years, 7 months ago

    @edanzer I have basketball club website, an when i click on game than website open game detail. I lose that when i turn on NGG… My English is’t very good, but i hope i explained it well.

    edanzer

    (@edanzer)

    7 years, 7 months ago

    Any chance you could send us a link? If you want to do so privately, you can send it in to our team via a bug report at https://www.imagely.com/report-bug/.

    I’m willing to have a developer look at it, but we need to see it to be able to troubleshoot.

    gabyimagely

    (@gabyimagely)

    7 years, 3 months ago

    Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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