Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Probably due to caching, if it’s an issue for you then I recommend subscribing to your plugin support forum. You’ll also get notifications for reviews. Seeing that “Resolved 0 out of 0 topics” counter on the plugin page isn’t a big deal for your users.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Oh okay so it’s just an issue in the stats. Still, caching I think.
Hi,
Yes, I figured there would be some level of caching – but the API (which isn’t cached) still reports 0. Also, it’s been four days and I know that several sites installed the plugin on launch day. So how long is the caching?!
Thanks.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
As long as it takes?
*Drinks coffee, so good.*
Honest question: why are you concerned about this?
The zero is synonymous with less than 10. Your new plugin doesn’t have much by way of installs.
https://wordpress.org/plugins/project-cards-for-plutio/advanced/
You had a peak of 29 downloads.
This is an opensource project. It’s not Am-mega-store Online or any sort of market at all. You’re not a company here, you’re a volunteer that generously contributed code and time for free. The metrics are meant for informative purposes but there’s never been any service guarantee for them here or anything.
Please do not sweat metrics here. They’ll update when they do. It just doesn’t really matter for a plugin that’s only 4 days old.
I guess I’ll twiddle my thumbs.
My concern is about the accuracy of the stats and how the mechanism works – if they’re being provided they should be accurate, even if there’s a delay. I know the number of active installs is more than five, and could be well up into the double digits, and has been for several days. I’ve got no problem if it takes X days to update the stat due to caching. I’d just like to know what the cache levels are so that I can judge if there’s a problem with the stats reporting mechanism, a problem with my plugin that means people are ditching it as soon as they see it, or something else.
Do you know what the system is in terms of cache levels etc?
Like you said, I’m “a volunteer that generously contributed code and time for free”. And although I contribute time and effort for free I’d like to know there’s some point to it and that people are using it. Otherwise what’s the point?
My plugin stats are even more strange. The plugin was published yesterday. Current stats are
DOWNLOADS HISTORY
Today 20
Yesterday 30
Last 7 Days 56
All Time 656
Active installations: 10,000+
Yes, that’s my point, the stats reporting seems to be broken. According to the stats you have 10,000+ active installs on a plugin that’s only had 656 downloads altogether!
Something isn’t working right.
I have a question about active installs. My plugin https://wordpress.org/plugins/transition-slider-lite/advanced/ had 30+ active installs and about 200 total downloads, for version 1.0.0.
Recently I made new update 2.1.0 and after that 2.1.1. Plugin had about 150 downloads in couple of days, but active installs still say that 100% are on version 1.0.0. Also active installs number dropped from 30+ to 20+.
I have no clue what is going on, looks like something is wrong with the stats, any idea what could cause this?
Thanks
Feel free to put 10,000 + near my plugins then. lol jk. I’m having the same issue. I’ve installed this plugin on more than 6 active websites and have over 50 downloads from other sources yet I’m still @ under 10 active installs.
Not sure how it works but it would be nice to get as close to accurate as possible.
The oddest one though is someone having only 600 downloads and over 10,000 + active installs. Wild